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Technical and operational user support for Spatial Allocator are available free of charge from the Community Modeling and Analysis System Center (http://www.cmascenter.org). The CMAS Center offers an e-mail help desk, and community listservs for posting questions about the Spatial Allocator. In addition to these community-based resources, the CMAS Center offers fee-based trainings, and provides a documentation library for the Spatial Allocator.
The CMAS Center website (http://www.cmascenter.org) includes a help desk with resources that are available to assist with Spatial Allocator-related issues. The CMAS help desk services are free to the community. Many of the services in the help desk benefit from increased usage, such as the listserv discussion groups. E‑mail-based Spatial Allocator technical consultation is available to registered CMAS participants only.
The following resources are available through the CMAS Center to address Spatial Allocator-related questions. Community members should use these resources in the order that follows. There is currently a large, searchable database of resolved CMAS support tickets; before submitting a new ticket to the help desk, be sure to search the database for keywords to see if the issue has been addressed previously.
The first place to look for an answer to Spatial Allocator-related questions is the on-line documentation for the software. The CMAS documentation page contains links to available documentation for current and previous releases of the various kinds of software that CMAS supports. Peruse these on-line manuals, as many of them contain FAQs and discussion specific to the various programs.
Search the CMAS FAQs and listservs for information about the question that you have. These services are organized by topic to facilitate searching. Look under the CMAS Model Clearinghouse area to find out about new releases, and read through the release notes of past releases for detailed information about the features of the models.
General questions regarding model installation or application may be addressed in the online tutorials for the CMAS-supported software. More-specific tutorials will be added over time; users can suggest tutorial topics by contacting the CMAS Center.
The CMAS Center offers trainings on Spatial Allocator at the Institute for the Environment offices in Chapel Hill, North Carolina, USA. CMAS training staff are also available to travel for on-site training anywhere in the world. The currently available training is an introductory course to Spatial Allocator that covers configuration, compilation, and basic operation of the model. Visit the CMAS training web page to see an agenda, fees, and the schedules for upcoming training courses
E-mail support is available to CMAS users who have a support account, and provides case-specific support for all CMAS-supported software, which includes the Spatial Allocator. CMAS e-mail support provides direct access to expert Spatial Allocator users for questions about installation or operational issues. E-mail support also provides direct access to the Spatial Allocator developers for technical questions about model formulation, model science, and code integration. Visit the e-mail support page for an explanation of how to use the system and to register.
The CMAS Center is available on the web at http://www.cmascenter.org. The Table below lists important contacts for the CMAS Center.
CMAS contact information and important links
| Resource | Link |
|---|---|
| Main website | http://www.cmascenter.org |
| General Questions | cmas@unc.edu |
| Help Desk | http://www.cmascenter.org/help_desk.cfm |
| Training Information | http://www.cmascenter.org/training.cfm |
| Conferences and Workshops | http://www.cmascenter.org/conference.cfm |
| Downloads | http://www.cmascenter.org/download.cfm |
| Release Calendar | http://www.cmascenter.org/release_calendar.cfm |
| FAQs | http://www.cmascenter.org/help/faq.cfm |
| Spatial Allocator Home Page | https://www.cmascenter.org/sa-tools/ |
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Spatial Allocator User Manual (c) 2016