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‎README.md‎

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addon | version | maintainers | summary
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--- | --- | --- | ---
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[helpdesk_mgmt](helpdesk_mgmt/) | 18.0.1.12.2 | | Helpdesk
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[helpdesk_mgmt_crm](helpdesk_mgmt_crm/) | 18.0.1.0.0 | <a href='https://github.com/victoralmau'><img src='https://github.com/victoralmau.png' width='32' height='32' style='border-radius:50%;' alt='victoralmau'/></a> | Links helpdesk tickets with leads
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[helpdesk_mgmt_fieldservice](helpdesk_mgmt_fieldservice/) | 18.0.1.1.0 | | Create service orders from a ticket
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[helpdesk_mgmt_fieldservice_equipment](helpdesk_mgmt_fieldservice_equipment/) | 18.0.1.0.0 | | Helpdesk Ticket Field Service Equipment
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[helpdesk_mgmt_fieldservice_equipment_warranty](helpdesk_mgmt_fieldservice_equipment_warranty/) | 18.0.1.0.0 | | Helpdesk Ticket Equipment Warranty

‎helpdesk_mgmt_crm/README.rst‎

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.. image:: https://odoo-community.org/readme-banner-image
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:target: https://odoo-community.org/get-involved?utm_source=readme
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:alt: Odoo Community Association
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=============================
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Link between Helpdesk and CRM
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=============================
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:dc7bf73d032f16b1960d4693f87c545ec8289de62e6c002b7af4f0070c1508cc
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!! source digest: sha256:10286df5b14e0027175d59fbbaac6655f404c0555254b6a9d35272fe92a335d3
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github

‎helpdesk_mgmt_crm/static/description/index.html‎

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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
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<title>Link between Helpdesk and CRM</title>
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<title>README.rst</title>
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<style type="text/css">
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/*
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</style>
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</head>
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<body>
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<div class="document" id="link-between-helpdesk-and-crm">
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<h1 class="title">Link between Helpdesk and CRM</h1>
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<div class="document">
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<a class="reference external image-reference" href="https://odoo-community.org/get-involved?utm_source=readme">
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<img alt="Odoo Community Association" src="https://odoo-community.org/readme-banner-image" />
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</a>
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<div class="section" id="link-between-helpdesk-and-crm">
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<h1>Link between Helpdesk and CRM</h1>
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<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_crm"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_crm"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_crm"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_crm"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p>This module allows you to convert a helpdesk ticket into an opportunity,
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transferring its messages, and keeping both linked.</p>
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<p><strong>Table of contents</strong></p>
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</ul>
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</div>
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<div class="section" id="usage">
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<h1><a class="toc-backref" href="#toc-entry-1">Usage</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-1">Usage</a></h2>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Tickets</em> and create a new one or enter one.</li>
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<li>Click on “Convert to opportunity” button.</li>
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</ol>
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</div>
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<div class="section" id="bug-tracker">
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<h1><a class="toc-backref" href="#toc-entry-2">Bug Tracker</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-2">Bug Tracker</a></h2>
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<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_crm%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
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<p>Do not contact contributors directly about support or help with technical issues.</p>
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</div>
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<div class="section" id="credits">
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<h1><a class="toc-backref" href="#toc-entry-3">Credits</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-3">Credits</a></h2>
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<div class="section" id="authors">
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<h2><a class="toc-backref" href="#toc-entry-4">Authors</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-4">Authors</a></h3>
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<ul class="simple">
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<li>Tecnativa</li>
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</ul>
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</div>
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<div class="section" id="contributors">
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<h2><a class="toc-backref" href="#toc-entry-5">Contributors</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-5">Contributors</a></h3>
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<ul class="simple">
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<li><a class="reference external" href="https://www.tecnativa.com">Tecnativa</a>:<ul>
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<li>Víctor Martínez</li>
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</ul>
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<h2><a class="toc-backref" href="#toc-entry-6">Maintainers</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-6">Maintainers</a></h3>
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<p>This module is maintained by the OCA.</p>
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<a class="reference external image-reference" href="https://odoo-community.org">
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<img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" />
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</div>
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</div>
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</body>
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</html>

‎setup/_metapackage/pyproject.toml‎

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[project]
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name = "odoo-addons-oca-helpdesk"
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version = "18.0.20251001.1"
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version = "18.0.20251015.0"
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dependencies = [
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"odoo-addon-helpdesk_mgmt==18.0.*",
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"odoo-addon-helpdesk_mgmt_crm==18.0.*",
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"odoo-addon-helpdesk_mgmt_fieldservice==18.0.*",
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"odoo-addon-helpdesk_mgmt_fieldservice_equipment==18.0.*",
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"odoo-addon-helpdesk_mgmt_fieldservice_equipment_warranty==18.0.*",

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