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‎README.md‎

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----------------
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addon | version | maintainers | summary
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--- | --- | --- | ---
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[helpdesk_mgmt](helpdesk_mgmt/) | 18.0.1.10.0 | | Helpdesk
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[helpdesk_mgmt](helpdesk_mgmt/) | 18.0.1.11.0 | | Helpdesk
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[helpdesk_mgmt_fieldservice](helpdesk_mgmt_fieldservice/) | 18.0.1.0.0 | | Create service orders from a ticket
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[helpdesk_mgmt_fieldservice_equipment](helpdesk_mgmt_fieldservice_equipment/) | 18.0.1.0.0 | | Helpdesk Ticket Field Service Equipment
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[helpdesk_mgmt_fieldservice_equipment_warranty](helpdesk_mgmt_fieldservice_equipment_warranty/) | 18.0.1.0.0 | | Helpdesk Ticket Equipment Warranty

‎helpdesk_mgmt/README.rst‎

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.. image:: https://odoo-community.org/readme-banner-image
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:target: https://odoo-community.org/get-involved?utm_source=readme
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:alt: Odoo Community Association
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===================
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Helpdesk Management
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===================
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!! This file is generated by oca-gen-addon-readme !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:71c94ebae8b01bb59d4cdb0423fa0369213d84e477d6244ab9a37d7fdfe15062
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!! source digest: sha256:d689fadcd8c378c0bfbbbb62ceda0151ef405608ccbc8a9a8cb863551031c5a6
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Production%2FStable-green.png
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:target: https://odoo-community.org/page/development-status
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:alt: Production/Stable
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github

‎helpdesk_mgmt/__manifest__.py‎

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"name": "Helpdesk Management",
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"summary": """
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Helpdesk""",
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"version": "18.0.1.10.0",
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"version": "18.0.1.11.0",
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"license": "AGPL-3",
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"category": "After-Sales",
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"author": "AdaptiveCity, "

‎helpdesk_mgmt/static/description/index.html‎

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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
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<title>Helpdesk Management</title>
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<title>README.rst</title>
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<style type="text/css">
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/*
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</style>
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</head>
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<body>
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<div class="document" id="helpdesk-management">
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<h1 class="title">Helpdesk Management</h1>
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<div class="document">
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<a class="reference external image-reference" href="https://odoo-community.org/get-involved?utm_source=readme">
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<img alt="Odoo Community Association" src="https://odoo-community.org/readme-banner-image" />
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</a>
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<div class="section" id="helpdesk-management">
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<h1>Helpdesk Management</h1>
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<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:d689fadcd8c378c0bfbbbb62ceda0151ef405608ccbc8a9a8cb863551031c5a6
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Production/Stable" src="https://img.shields.io/badge/maturity-Production%2FStable-green.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Production/Stable" src="https://img.shields.io/badge/maturity-Production%2FStable-green.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p>This module adds Helpdesk functionality in Odoo.</p>
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<p><strong>Table of contents</strong></p>
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<div class="contents local topic" id="contents">
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</ul>
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</div>
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<div class="section" id="configuration">
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<h1><a class="toc-backref" href="#toc-entry-1">Configuration</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-1">Configuration</a></h2>
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<p>To configure this module, you need to:</p>
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<ol class="arabic simple">
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<li>Edit or create new channels.</li>
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<li>Edit or create new tags.</li>
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</ol>
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<div class="section" id="channels">
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<h2><a class="toc-backref" href="#toc-entry-2">Channels</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-2">Channels</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Channels</em> to edit or create new
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channels.</li>
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<p><img alt="image1" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Channels.PNG" /></p>
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</div>
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<div class="section" id="categories">
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<h2><a class="toc-backref" href="#toc-entry-3">Categories</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-3">Categories</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Categories</em> to edit or create new
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categories.</li>
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<p><img alt="image2" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Categories.PNG" /></p>
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</div>
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<div class="section" id="stages">
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<h2><a class="toc-backref" href="#toc-entry-4">Stages</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-4">Stages</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Stages</em> to edit or create new
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stages.</li>
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in the list view.</p>
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</div>
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<div class="section" id="teams">
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<h2><a class="toc-backref" href="#toc-entry-5">Teams</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-5">Teams</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Teams</em> to edit or create new teams.</li>
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<p><img alt="image4" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Teams.PNG" /></p>
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</div>
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<div class="section" id="tags">
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<h2><a class="toc-backref" href="#toc-entry-6">Tags</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-6">Tags</a></h3>
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<ol class="arabic simple">
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<li>Go to <em>Helpdesk &gt; Configuration &gt; Ticket Tags</em> to edit or create new
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<p><img alt="image5" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tags.PNG" /></p>
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</div>
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<div class="section" id="permissions">
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<h2><a class="toc-backref" href="#toc-entry-7">Permissions</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-7">Permissions</a></h3>
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<p>There are restrictions to read tickets according to the user’s
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<ol class="arabic simple">
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</div>
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</div>
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<div class="section" id="usage">
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<h1><a class="toc-backref" href="#toc-entry-8">Usage</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-8">Usage</a></h2>
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<li>Go to <em>Helpdesk</em> or <em>Helpdesk &gt; Dashboard</em> to see the tickets
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<p><img alt="Tickets01" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets01.PNG" /> <img alt="Tickets02" src="https://raw.githubusercontent.com/OCA/helpdesk/18.0/helpdesk_mgmt/static/description/Tickets02.PNG" /></p>
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</div>
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<div class="section" id="known-issues-roadmap">
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<h1><a class="toc-backref" href="#toc-entry-9">Known issues / Roadmap</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-9">Known issues / Roadmap</a></h2>
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<ul class="simple">
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<li>Add a tour feature similar to what the <tt class="docutils literal">project</tt> module defines to
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</ul>
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<div class="section" id="bug-tracker">
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<h1><a class="toc-backref" href="#toc-entry-10">Bug Tracker</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-10">Bug Tracker</a></h2>
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<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
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<p>Do not contact contributors directly about support or help with technical issues.</p>
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</div>
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<div class="section" id="credits">
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<h1><a class="toc-backref" href="#toc-entry-11">Credits</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-11">Credits</a></h2>
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<div class="section" id="authors">
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<h2><a class="toc-backref" href="#toc-entry-12">Authors</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-12">Authors</a></h3>
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<ul class="simple">
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<li>AdaptiveCity</li>
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<li>Tecnativa</li>
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<h2><a class="toc-backref" href="#toc-entry-13">Contributors</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-13">Contributors</a></h3>
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<ul class="simple">
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<li><a class="reference external" href="https://www.domatix.com">Domatix</a>:<ul>
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<p>This module is maintained by the OCA.</p>
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<a class="reference external image-reference" href="https://odoo-community.org">
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<img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" />
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</div>
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</div>
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