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6- < title > Helpdesk Ticket SLA </ title >
6+ < title > README.rst </ title >
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362362< body >
363- < div class ="document " id ="helpdesk-ticket-sla ">
364- < h1 class ="title "> Helpdesk Ticket SLA</ h1 >
363+ < div class ="document ">
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365+
366+ < a class ="reference external image-reference " href ="https://odoo-community.org/get-involved?utm_source=readme ">
367+ < img alt ="Odoo Community Association " src ="https://odoo-community.org/readme-banner-image " />
368+ </ a >
369+ < div class ="section " id ="helpdesk-ticket-sla ">
370+ < h1 > Helpdesk Ticket SLA</ h1 >
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372- < p > < a class ="reference external image-reference " href ="https://odoo-community.org/page/development-status "> < img alt ="Beta " src ="https://img.shields.io/badge/maturity-Beta-yellow.png " /> </ a > < a class ="reference external image-reference " href ="http://www.gnu.org/licenses/agpl-3.0-standalone.html "> < img alt ="License: AGPL-3 " src ="https://img.shields.io/badge/licence-AGPL--3-blue.png " /> </ a > < a class ="reference external image-reference " href ="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_sla "> < img alt ="OCA/helpdesk " src ="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github " /> </ a > < a class ="reference external image-reference " href ="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_sla "> < img alt ="Translate me on Weblate " src ="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png " /> </ a > < a class ="reference external image-reference " href ="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=18.0 "> < img alt ="Try me on Runboat " src ="https://img.shields.io/badge/runboat-Try%20me-875A7B.png " /> </ a > </ p >
377+ < p > < a class ="reference external image-reference " href ="https://odoo-community.org/page/development-status "> < img alt ="Beta " src ="https://img.shields.io/badge/maturity-Beta-yellow.png " /> </ a > < a class ="reference external image-reference " href ="http://www.gnu.org/licenses/agpl-3.0-standalone.html "> < img alt ="License: AGPL-3 " src ="https://img.shields.io/badge/license-AGPL--3-blue.png " /> </ a > < a class ="reference external image-reference " href ="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_sla "> < img alt ="OCA/helpdesk " src ="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github " /> </ a > < a class ="reference external image-reference " href ="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_sla "> < img alt ="Translate me on Weblate " src ="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png " /> </ a > < a class ="reference external image-reference " href ="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=18.0 "> < img alt ="Try me on Runboat " src ="https://img.shields.io/badge/runboat-Try%20me-875A7B.png " /> </ a > </ p >
373378< p > This module adds SLA funcionality in Helpdesk module.</ p >
374379< p > < strong > Table of contents</ strong > </ p >
375380< div class ="contents local topic " id ="contents ">
@@ -389,14 +394,14 @@ <h1 class="title">Helpdesk Ticket SLA</h1>
389394</ ul >
390395</ div >
391396< div class ="section " id ="configuration ">
392- < h1 > < a class ="toc-backref " href ="#toc-entry-1 "> Configuration</ a > </ h1 >
397+ < h2 > < a class ="toc-backref " href ="#toc-entry-1 "> Configuration</ a > </ h2 >
393398< p > To configure this module, you need to:</ p >
394399< ol class ="arabic simple ">
395400< li > Allow SLA for a Helpdesk’s Team</ li >
396401< li > Set a resource calendar</ li >
397402</ ol >
398403< div class ="section " id ="allow-sla ">
399- < h2 > < a class ="toc-backref " href ="#toc-entry-2 "> Allow SLA</ a > </ h2 >
404+ < h3 > < a class ="toc-backref " href ="#toc-entry-2 "> Allow SLA</ a > </ h3 >
400405< ol class ="arabic simple ">
401406< li > Go to Helpdesk > Configuration > SLA.</ li >
402407< li > Edit or create a new SLA.</ li >
@@ -406,7 +411,7 @@ <h2><a class="toc-backref" href="#toc-entry-2">Allow SLA</a></h2>
406411</ div >
407412</ div >
408413< div class ="section " id ="usage ">
409- < h1 > < a class ="toc-backref " href ="#toc-entry-3 "> Usage</ a > </ h1 >
414+ < h2 > < a class ="toc-backref " href ="#toc-entry-3 "> Usage</ a > </ h2 >
410415< ol class ="arabic simple ">
411416< li > Go to < em > Helpdesk</ em > or < em > Helpdesk > Dashboard</ em > to see the tickets
412417dashboard.</ li >
@@ -415,23 +420,23 @@ <h1><a class="toc-backref" href="#toc-entry-3">Usage</a></h1>
415420</ ol >
416421</ div >
417422< div class ="section " id ="bug-tracker ">
418- < h1 > < a class ="toc-backref " href ="#toc-entry-4 "> Bug Tracker</ a > </ h1 >
423+ < h2 > < a class ="toc-backref " href ="#toc-entry-4 "> Bug Tracker</ a > </ h2 >
419424< p > Bugs are tracked on < a class ="reference external " href ="https://github.com/OCA/helpdesk/issues "> GitHub Issues</ a > .
420425In case of trouble, please check there if your issue has already been reported.
421426If you spotted it first, help us to smash it by providing a detailed and welcomed
422427< a class ="reference external " href ="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_sla%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior** "> feedback</ a > .</ p >
423428< p > Do not contact contributors directly about support or help with technical issues.</ p >
424429</ div >
425430< div class ="section " id ="credits ">
426- < h1 > < a class ="toc-backref " href ="#toc-entry-5 "> Credits</ a > </ h1 >
431+ < h2 > < a class ="toc-backref " href ="#toc-entry-5 "> Credits</ a > </ h2 >
427432< div class ="section " id ="authors ">
428- < h2 > < a class ="toc-backref " href ="#toc-entry-6 "> Authors</ a > </ h2 >
433+ < h3 > < a class ="toc-backref " href ="#toc-entry-6 "> Authors</ a > </ h3 >
429434< ul class ="simple ">
430435< li > GARCO Consulting</ li >
431436</ ul >
432437</ div >
433438< div class ="section " id ="contributors ">
434- < h2 > < a class ="toc-backref " href ="#toc-entry-7 "> Contributors</ a > </ h2 >
439+ < h3 > < a class ="toc-backref " href ="#toc-entry-7 "> Contributors</ a > </ h3 >
435440< ul class ="simple ">
436441< li > < a class ="reference external " href ="https://www.garcoconsulting.es "> GARCO Consulting</ a > :< ul >
437442< li > Héctor Garrido</ li >
@@ -445,7 +450,7 @@ <h2><a class="toc-backref" href="#toc-entry-7">Contributors</a></h2>
445450</ ul >
446451</ div >
447452< div class ="section " id ="maintainers ">
448- < h2 > < a class ="toc-backref " href ="#toc-entry-8 "> Maintainers</ a > </ h2 >
453+ < h3 > < a class ="toc-backref " href ="#toc-entry-8 "> Maintainers</ a > </ h3 >
449454< p > This module is maintained by the OCA.</ p >
450455< a class ="reference external image-reference " href ="https://odoo-community.org ">
451456< img alt ="Odoo Community Association " src ="https://odoo-community.org/logo.png " />
@@ -458,5 +463,6 @@ <h2><a class="toc-backref" href="#toc-entry-8">Maintainers</a></h2>
458463</ div >
459464</ div >
460465</ div >
466+ </ div >
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