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[BOT] post-merge updates
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README.md

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[helpdesk_motive](helpdesk_motive/) | 18.0.1.0.0 | <a href='https://github.com/nelsonramirezs'><img src='https://github.com/nelsonramirezs.png' width='32' height='32' style='border-radius:50%;' alt='nelsonramirezs'/></a> <a href='https://github.com/max3903'><img src='https://github.com/max3903.png' width='32' height='32' style='border-radius:50%;' alt='max3903'/></a> | Keep the motive
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[helpdesk_portal_restriction](helpdesk_portal_restriction/) | 18.0.1.0.0 | <a href='https://github.com/lbarry-apsl'><img src='https://github.com/lbarry-apsl.png' width='32' height='32' style='border-radius:50%;' alt='lbarry-apsl'/></a> | Helpdesk Portal Restriction
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[helpdesk_product](helpdesk_product/) | 18.0.1.0.1 | | Add the option to select product in the tickets.
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[helpdesk_ticket_close_inactive](helpdesk_ticket_close_inactive/) | 18.0.1.0.0 | <a href='https://github.com/miquelalzanillas'><img src='https://github.com/miquelalzanillas.png' width='32' height='32' style='border-radius:50%;' alt='miquelalzanillas'/></a> | Helpdesk Ticket Close Inactive
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[helpdesk_ticket_close_inactive](helpdesk_ticket_close_inactive/) | 18.0.1.1.0 | <a href='https://github.com/miquelalzanillas'><img src='https://github.com/miquelalzanillas.png' width='32' height='32' style='border-radius:50%;' alt='miquelalzanillas'/></a> | Helpdesk Ticket Close Inactive
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[helpdesk_ticket_open_tab](helpdesk_ticket_open_tab/) | 18.0.1.0.0 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Helpdesk Ticket Open Tab
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[helpdesk_ticket_partner_response](helpdesk_ticket_partner_response/) | 18.0.1.0.0 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Change ticket stage when partner response
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[helpdesk_ticket_related](helpdesk_ticket_related/) | 18.0.1.0.0 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Link tickets to each other

helpdesk_ticket_close_inactive/README.rst

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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:b19fdcb5b6ff7490da146a0e95c71ac3a660841aaf6f9c3f5534c5b109cac066
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!! source digest: sha256:41bf5955c42edf0ffa27ea703304fd7a8110afa9441f510dfc4a7a2b7eb45884
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Alpha-red.png
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Adds an option to configure a cron job that automatically closes
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inactive helpdesk tickets after a specified number of days, set in the
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helpdesk team settings. Optionally sends a warning email after an
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initial period of inactivity (set the warning day limit to 0 to skip
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this phase entirely) and an optional closing notification when the
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ticket is auto-closed (leave the closing email template empty to close
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tickets silently).
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helpdesk team settings. Sends notification emails to the customer
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(partner) and assigned team members, providing a warning after an
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initial period of inactivity and a final closure notification when the
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maximum inactivity period is reached.
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.. IMPORTANT::
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This is an alpha version, the data model and design can change at any time without warning.
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- Go to Helpdesk > Settings > Teams.
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- Select a team.
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- Enable 'Automatic closure of inactive tickets' option.
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- Set the number of inactive days before a warning email is sent, or set it
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to 0 to disable the warning phase entirely. When greater than 0, a
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- Set the number of inactive days before a warning email is sent, or set
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it to 0 to disable the warning phase entirely. When greater than 0, a
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warning email template must be selected.
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- Set the warning email template, or leave it hidden (by setting days to 0)
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to skip warning notifications.
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- Set the number of inactive days after which the ticket is automatically
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closed (must be greater than 0).
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- Optionally set a closing email template. Leave it empty to close tickets
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silently without sending a notification email.
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- Set the warning email template, or leave it hidden (by setting days to
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0) to skip warning notifications.
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- Set the number of inactive days after which the ticket is
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automatically closed (must be greater than 0).
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- Optionally set a closing email template. Leave it empty to close
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tickets silently without sending a notification email.
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- Set the closing stage that tickets will be moved to when auto-closed.
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- Set stages to be filtered on the domain to execute the action.
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- Set ticket categories to be filtered on the domain to execute the action.
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- Set ticket categories to be filtered on the domain to execute the
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action.
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Bug Tracker
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===========

helpdesk_ticket_close_inactive/__manifest__.py

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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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{
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"name": "Helpdesk Ticket Close Inactive",
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"version": "18.0.1.0.0",
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"version": "18.0.1.1.0",
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"development_status": "Alpha",
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"category": "Helpdesk",
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"website": "https://github.com/OCA/helpdesk",

helpdesk_ticket_close_inactive/static/description/index.html

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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:b19fdcb5b6ff7490da146a0e95c71ac3a660841aaf6f9c3f5534c5b109cac066
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!! source digest: sha256:41bf5955c42edf0ffa27ea703304fd7a8110afa9441f510dfc4a7a2b7eb45884
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Alpha" src="https://img.shields.io/badge/maturity-Alpha-red.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_close_inactive"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_ticket_close_inactive"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p>Adds an option to configure a cron job that automatically closes
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<li>Go to Helpdesk &gt; Settings &gt; Teams.</li>
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<li>Select a team.</li>
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<li>Enable ‘Automatic closure of inactive tickets’ option.</li>
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<li>Set number of days to be reached before send a warning notification to
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the partner.</li>
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<li>Set warning email template or use the one provided by default.</li>
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<li>Set number of days to be reached before closing ticket.</li>
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<li>Set closing email template or use the one provided by default.</li>
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<li>Set stages to be filtered on the domain to execute action.</li>
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<li>Set the number of inactive days before a warning email is sent, or set
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it to 0 to disable the warning phase entirely. When greater than 0, a
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warning email template must be selected.</li>
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<li>Set the warning email template, or leave it hidden (by setting days to
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0) to skip warning notifications.</li>
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<li>Set the number of inactive days after which the ticket is
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automatically closed (must be greater than 0).</li>
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<li>Optionally set a closing email template. Leave it empty to close
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tickets silently without sending a notification email.</li>
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<li>Set the closing stage that tickets will be moved to when auto-closed.</li>
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<li>Set stages to be filtered on the domain to execute the action.</li>
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<li>Set ticket categories to be filtered on the domain to execute the
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action.</li>
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</ul>
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</div>
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<div class="section" id="bug-tracker">

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