@@ -11,7 +11,7 @@ Helpdesk Ticket Close Inactive
1111 !! This file is generated by oca-gen-addon-readme !!
1212 !! changes will be overwritten. !!
1313 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
14- !! source digest: sha256:b19fdcb5b6ff7490da146a0e95c71ac3a660841aaf6f9c3f5534c5b109cac066
14+ !! source digest: sha256:41bf5955c42edf0ffa27ea703304fd7a8110afa9441f510dfc4a7a2b7eb45884
1515 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1616
1717.. |badge1 | image :: https://img.shields.io/badge/maturity-Alpha-red.png
@@ -34,11 +34,10 @@ Helpdesk Ticket Close Inactive
3434
3535Adds an option to configure a cron job that automatically closes
3636inactive helpdesk tickets after a specified number of days, set in the
37- helpdesk team settings. Optionally sends a warning email after an
38- initial period of inactivity (set the warning day limit to 0 to skip
39- this phase entirely) and an optional closing notification when the
40- ticket is auto-closed (leave the closing email template empty to close
41- tickets silently).
37+ helpdesk team settings. Sends notification emails to the customer
38+ (partner) and assigned team members, providing a warning after an
39+ initial period of inactivity and a final closure notification when the
40+ maximum inactivity period is reached.
4241
4342.. IMPORTANT ::
4443 This is an alpha version, the data model and design can change at any time without warning.
@@ -58,18 +57,19 @@ To configure this module, you need to:
5857- Go to Helpdesk > Settings > Teams.
5958- Select a team.
6059- Enable 'Automatic closure of inactive tickets' option.
61- - Set the number of inactive days before a warning email is sent, or set it
62- to 0 to disable the warning phase entirely. When greater than 0, a
60+ - Set the number of inactive days before a warning email is sent, or set
61+ it to 0 to disable the warning phase entirely. When greater than 0, a
6362 warning email template must be selected.
64- - Set the warning email template, or leave it hidden (by setting days to 0)
65- to skip warning notifications.
66- - Set the number of inactive days after which the ticket is automatically
67- closed (must be greater than 0).
68- - Optionally set a closing email template. Leave it empty to close tickets
69- silently without sending a notification email.
63+ - Set the warning email template, or leave it hidden (by setting days to
64+ 0) to skip warning notifications.
65+ - Set the number of inactive days after which the ticket is
66+ automatically closed (must be greater than 0).
67+ - Optionally set a closing email template. Leave it empty to close
68+ tickets silently without sending a notification email.
7069- Set the closing stage that tickets will be moved to when auto-closed.
7170- Set stages to be filtered on the domain to execute the action.
72- - Set ticket categories to be filtered on the domain to execute the action.
71+ - Set ticket categories to be filtered on the domain to execute the
72+ action.
7373
7474Bug Tracker
7575===========
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