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‎README.md‎

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[helpdesk_motive](helpdesk_motive/) | 18.0.1.0.0 | <a href='https://github.com/nelsonramirezs'><img src='https://github.com/nelsonramirezs.png' width='32' height='32' style='border-radius:50%;' alt='nelsonramirezs'/></a> <a href='https://github.com/max3903'><img src='https://github.com/max3903.png' width='32' height='32' style='border-radius:50%;' alt='max3903'/></a> | Keep the motive
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[helpdesk_portal_restriction](helpdesk_portal_restriction/) | 18.0.1.0.0 | <a href='https://github.com/lbarry-apsl'><img src='https://github.com/lbarry-apsl.png' width='32' height='32' style='border-radius:50%;' alt='lbarry-apsl'/></a> | Helpdesk Portal Restriction
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[helpdesk_product](helpdesk_product/) | 18.0.1.0.1 | | Add the option to select product in the tickets.
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[helpdesk_ticket_close_inactive](helpdesk_ticket_close_inactive/) | 18.0.1.0.0 | <a href='https://github.com/miquelalzanillas'><img src='https://github.com/miquelalzanillas.png' width='32' height='32' style='border-radius:50%;' alt='miquelalzanillas'/></a> | Helpdesk Ticket Close Inactive
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[helpdesk_ticket_partner_response](helpdesk_ticket_partner_response/) | 18.0.1.0.0 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Change ticket stage when partner response
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[helpdesk_ticket_related](helpdesk_ticket_related/) | 18.0.1.0.0 | <a href='https://github.com/peluko00'><img src='https://github.com/peluko00.png' width='32' height='32' style='border-radius:50%;' alt='peluko00'/></a> | Link tickets to each other
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[helpdesk_type](helpdesk_type/) | 18.0.1.2.1 | <a href='https://github.com/nelsonramirezs'><img src='https://github.com/nelsonramirezs.png' width='32' height='32' style='border-radius:50%;' alt='nelsonramirezs'/></a> <a href='https://github.com/max3903'><img src='https://github.com/max3903.png' width='32' height='32' style='border-radius:50%;' alt='max3903'/></a> | Add a type to your tickets

‎helpdesk_ticket_close_inactive/README.rst‎

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.. image:: https://odoo-community.org/readme-banner-image
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:target: https://odoo-community.org/get-involved?utm_source=readme
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:alt: Odoo Community Association
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==============================
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Helpdesk Ticket Close Inactive
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==============================
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:341adadf64f38f1bad7edc8ba4a173015184c8484ffda1044a2db85d5aa06c3f
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!! source digest: sha256:b19fdcb5b6ff7490da146a0e95c71ac3a660841aaf6f9c3f5534c5b109cac066
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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:target: https://odoo-community.org/page/development-status
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:alt: Alpha
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github

‎helpdesk_ticket_close_inactive/static/description/index.html‎

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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
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<title>Helpdesk Ticket Close Inactive</title>
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<title>README.rst</title>
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/*
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</style>
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</head>
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<body>
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<div class="document" id="helpdesk-ticket-close-inactive">
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<h1 class="title">Helpdesk Ticket Close Inactive</h1>
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<div class="document">
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<a class="reference external image-reference" href="https://odoo-community.org/get-involved?utm_source=readme">
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<img alt="Odoo Community Association" src="https://odoo-community.org/readme-banner-image" />
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</a>
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<div class="section" id="helpdesk-ticket-close-inactive">
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<h1>Helpdesk Ticket Close Inactive</h1>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Alpha" src="https://img.shields.io/badge/maturity-Alpha-red.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_close_inactive"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_ticket_close_inactive"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Alpha" src="https://img.shields.io/badge/maturity-Alpha-red.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_close_inactive"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_ticket_close_inactive"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
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<p>Adds an option to configure a cron job that automatically closes
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inactive helpdesk tickets after a specified number of days, set in the
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helpdesk team settings. Sends notification emails to the customer
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</ul>
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</div>
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<div class="section" id="configuration">
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<h1><a class="toc-backref" href="#toc-entry-1">Configuration</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-1">Configuration</a></h2>
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<p>To configure this module, you need to:</p>
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<div class="section" id="bug-tracker">
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<h1><a class="toc-backref" href="#toc-entry-2">Bug Tracker</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-2">Bug Tracker</a></h2>
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<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_close_inactive%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
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<p>Do not contact contributors directly about support or help with technical issues.</p>
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</div>
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<div class="section" id="credits">
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<h1><a class="toc-backref" href="#toc-entry-3">Credits</a></h1>
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<h2><a class="toc-backref" href="#toc-entry-3">Credits</a></h2>
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<div class="section" id="authors">
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<h2><a class="toc-backref" href="#toc-entry-4">Authors</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-4">Authors</a></h3>
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<ul class="simple">
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<li>APSL-Nagarro</li>
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<h2><a class="toc-backref" href="#toc-entry-5">Contributors</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-5">Contributors</a></h3>
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<li><tt class="docutils literal"><span class="pre">APSL-Nagarro</span> <span class="pre">&lt;https://apsl.tech&gt;</span></tt>_:<ul>
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<li>Miquel Alzanillas <a class="reference external" href="mailto:miquel.alzanillas&#64;nagarro.com">miquel.alzanillas&#64;nagarro.com</a></li>
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<h2><a class="toc-backref" href="#toc-entry-6">Maintainers</a></h2>
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<h3><a class="toc-backref" href="#toc-entry-6">Maintainers</a></h3>
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<p>This module is maintained by the OCA.</p>
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‎setup/_metapackage/pyproject.toml‎

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[project]
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name = "odoo-addons-oca-helpdesk"
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version = "18.0.20251015.0"
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version = "18.0.20251230.0"
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dependencies = [
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"odoo-addon-helpdesk_ticket_close_inactive==18.0.*",
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"odoo-addon-helpdesk_ticket_partner_response==18.0.*",
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"odoo-addon-helpdesk_type==18.0.*",

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