| Column Name | Data Type | Description | Example / Allowed Values |
|---|---|---|---|
| id | Integer/String | Unique identifier for each grievance record. | 1001 |
| grievance | String | Text of the citizen grievance describing the issue. | "Street lights not working in Ward 5." |
| dept | String | The department or super-department responsible for addressing the grievance. | Allowed values: - Municipal Governance & Community Services - Education, Health & Social Welfare - Infrastructure, Utilities & Natural Resources - Security & Law Enforcement |
| urgency | String | The urgency category of the grievance, based on predefined labels: normal, urgent, highly urgent. |
"urgent" |
| Superdepartment | Scope / Coverage (Detailed, Pointwise) | Example Departments / Offices |
|---|---|---|
| Municipal Governance & Community Services | 1. Local governance, municipal administration, and citizen-facing services (grievances, RTI, ward desks). 2. Planning, budgeting, and finance functions including local taxation and subsidies. 3. Culture, tourism, youth, and sports programs. 4. Digital governance: e-services, apps, municipal website, IT support, data management. 5. Community development, welfare initiatives, and inclusion programs. |
Municipalities (e.g., सुलिकोट गाउँपालिका, गौरीगंगा नगरपालिका), Ward Offices, Youth & Sports Offices, Local Banks, ICT Units |
| Infrastructure, Utilities & Natural Resources | 1. Physical infrastructure: roads, bridges, public buildings, urban development projects. 2. Utilities: electricity, water supply, sanitation, drainage, waste management. 3. Natural resources: land management, forestry, agriculture, environment, climate resilience. 4. Public works, irrigation schemes, and local industrial/resource projects. |
सडक विभाग, यातायात व्यवस्था विभाग, काठमाडौ उपत्यका खानेपानी लिमिटेड, वन तथा वातावरण मन्त्रालय, Integrated Data Management Center, Irrigation Units |
| Health, Education & Social Welfare | 1. Health services: primary and community health, hospitals, clinics, public health campaigns. 2. Education coordination: schools, teacher deployment, scholarships, non-formal learning. 3. Social welfare programs: support for vulnerable populations, pensions, social security. 4. Labor services, worker rights, local employment support. 5. Sanitation, hygiene, and preventive care initiatives. |
स्वास्थ्य तथा जनसंख्या मन्त्रालय, वीर अस्पताल, Community Health Centers, District Education Offices, Social Welfare Units, Labour Offices |
| Security & Law Enforcement | 1. Police services, traffic management, municipal law enforcement, local regulatory compliance. 2. Disaster risk reduction, emergency response, rescue operations, temporary shelters. 3. Prisons, detention facilities, correctional services. 4. Customs and border enforcement (local liaison). 5. Oversight of public order, coordination between local and federal security agencies. |
प्रहरी प्रधान कार्यालय, सशस्त्र प्रहरी बल, ट्राफिक प्रहरी कार्यालय, District Administration Offices, Customs (भन्सार विभाग), Disaster Management Committees |
| Urgency Category | Description | Action Priority |
|---|---|---|
| Normal | Grievances that do not require immediate attention. Can be addressed in regular timelines. | Low – standard processing |
| Urgent | Grievances that need prompt action but are not critical or life-threatening. | Medium – address promptly |
| Highly Urgent | Grievances that require immediate attention, may involve safety, legal, or critical issues. | High – immediate intervention needed |