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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>BarCamp Buffalo | Spring 2014</title>
<!-- metadata -->
<meta name="generator" content="S5" />
<meta name="version" content="S5 1.1" />
<meta name="presdate" content="20050728" />
<meta name="author" content="Mike Canzoneri" />
<meta name="company" content="Synacor" />
<!-- configuration parameters -->
<meta name="defaultView" content="slideshow" />
<meta name="controlVis" content="hidden" />
<!-- style sheet links -->
<link rel="stylesheet" href="ui/black/slides.css" type="text/css" media="projection" id="slideProj" />
<link rel="stylesheet" href="ui/black/outline.css" type="text/css" media="screen" id="outlineStyle" />
<link rel="stylesheet" href="ui/black/print.css" type="text/css" media="print" id="slidePrint" />
<link rel="stylesheet" href="ui/black/opera.css" type="text/css" media="projection" id="operaFix" />
<!-- S5 JS -->
<script src="ui/black/slides.js" type="text/javascript"></script>
</head>
<body>
<div class="layout">
<div id="controls"><!-- DO NOT EDIT --></div>
<div id="currentSlide"><!-- DO NOT EDIT --></div>
<div id="header"></div>
<div id="footer">
<h2>BarCamp Buffalo | Spring 2014</h2>
</div>
</div>
<div class="presentation">
<div class="slide">
<h1>What does this button do?<br>Surviving Operational Disasters</h3>
<h3>Michael Canzoneri<br>@mikecanz</h3>
</div>
<div class="slide">
<center>
<br><br><br>Who is this guy?
</center>
</div>
<div class="slide">
<center>
<img src='pix/20110408-0006.jpg' height='400'>
</center>
</div>
<div class="slide">
<center>
<br><br><br>Buffalo Perl Mongers
</center>
</div>
<div class="slide">
<center>
<br><br><br>Founder of the Argyle Technology Group, LLC
</center>
</div>
<div class="slide">
<center>
<br><br><br>Synacor, Inc<br>Lead Systems Engineer<br>Release Engineer<br>(read: janitor)
</center>
</div>
<div class="slide">
<center>
<br><br><br>I spend a lot of time around things that go wrong.
</center>
</div>
<div class="slide">
<center>
<br><br><br>What sorts of "disasters" are we talking about?
</center>
</div>
<div class="slide">
<center>
<br><br><br>Things *will* go wrong!
</center>
</div>
<div class="slide">
Let's cover...<br>
<ul>
<span class="incremental"><li>When the boom happens.<br></span></li>
<span class="incremental"><li>What happens right after the boom.<br></span></li>
<span class="incremental"><li>What you need to live.<br></span></li>
<span class="incremental"><li>Who are the players.<br></span></li>
<span class="incremental"><li>Cleaning up.<br></span></li>
</ul>
</div>
<div class="slide">
<center>
<br><br><br>BOOM!
</center>
</div>
<div class="slide">
<center>
<br><br><br>Turn green.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Don't Panic. ™
</center>
</div>
<div class="slide">
<center>
<br><br><br>Enter Zen mode
</center>
</div>
<div class="slide">
<center>
<br><br><br>This is the most important part of this talk.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Thanks for coming. Have a nice day.
</center>
</div>
<div class="slide">
<center>
<br><br><br>You are about to do something amazing!
</center>
</div>
<div class="slide">
<center>
<br><br><br>You are going to fix this problem with your mind!<br>(Mostly)
</center>
</div>
<div class="slide">
<center>
<img src='pix/bridge5.jpg'>
</center>
</div>
<div class="slide">
<center>
<br><br><br>...so focus!
</center>
</div>
<div class="slide">
<center>
<br><br><br>*NOW!*
</center>
</div>
<div class="slide">
<center>
<br><br><br>...because most other people will be freaking out.
</center>
</div>
<div class="slide">
<center>
<img src='pix/fire.jpg'>
</center>
</div>
<div class="slide">
<center>
<br><br><br>You need data.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Lots and lots of data.
</center>
</div>
<div class="slide">
<center>
<br><br><br>You should have known about all this data ahead of time.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Monitoring and Logs<br>(I hope you have them.)
</center>
</div>
<div class="slide">
<center>
<br><br><br>You need the right people in the room. Now!
</center>
</div>
<div class="slide">
<center>
<br><br><br>Failures in complex systems are often a result of several smaller failures.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Not everyone has complete understanding of all the systems.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Including you!
</center>
</div>
<div class="slide">
<center>
<br><br><br>Success will often come from one person who finds the answer.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Your goal is now to make it easy for that one person to get you the solution as fast as possible.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Who is the leader?
</center>
</div>
<div class="slide">
<center>
<br><br><br>There is one leader.
</center>
</div>
<div class="slide">
<center>
<br><br><br>One!
</center>
</div>
<div class="slide">
<center>
<br><br><br>If there are zero leaders then become the leader.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Remember that people flee from disasters.
</center>
</div>
<div class="slide">
<center>
<br><br><br>People who can't flee often don't want to be in charge.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Who else do we need?
</center>
</div>
<div class="slide">
<center>
<br><br><br>People searching for the fix.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Keep track of who is searching for what.
</center>
</div>
<div class="slide">
<center>
<br><br><br>This is hard when everyone is on chat and not in the room.
</center>
</div>
<div class="slide">
<center>
<br><br><br>This can be a parallel process.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Now we need people to execute on the good ideas.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Execute until the problem is solved.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Notes on executing fixes:
</center>
</div>
<div class="slide">
When executing ideas:<br>
<ul>
<span class="incremental"><li>Do not make it worse.<br></span></li>
<span class="incremental"><li>Triple check everything.<br></span></li>
<span class="incremental"><li>Have other people review what you are going to do.<br></span></li>
<span class="incremental"><li>Be honest about what is going on if a mistake happens.<br></span></li>
<span class="incremental"><li>Sometimes good decisions go bad.<br></span></li>
</ul>
</div>
<div class="slide">
<center>
<br><br><br>You are now a hero.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Everybody is sad that this happened but happy that it is fixed.
</center>
</div>
<div class="slide">
<center>
<br><br><br>Review how well the disaster was handled separately from what the disaster was or what caused it.
</center>
</div>
<div class="slide">
<center>
<img height=300 src='pix/disaster.jpg'>
<img height=300 src='pix/kranz.jpg'>
<img height=300 src='pix/The-Logic-Of-Failure.jpg'>
</center>
</div>
<div class="slide">
<center>
<br><br><br>Questions?
</center>
</div>
<div class="handout">
[any material that should appear in print but not on the slide]
</div>
</div>
</div>
</body>
</html>