Copilot Pro+ Billing Issue — Support Form Not Working

[Hovmeistro]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi,
I recently upgraded to Copilot Pro+, but my quota has not increased and I was billed today.
When I try to use the support contact form, it doesn’t let me submit a ticket (see screenshot attached).
My GitHub username is Hovmeistro.

I need urgent help with either enabling my correct quota or refunding/adjusting my Pro+ subscription to align with my quota reset date (April 1).

I have no other way to contact support—please advise or escalate.

Thank you!

[Fahim-ui331]

Hi @Hovmeistro,

The first step requires you to visit settings and then select billing to check whether pro+ remains active before you proceed with logging out and back in to refresh your current session.
The quota remains unupdated because the problem originates from github which operates with a reset schedule based on your april 1 reset reference. The support team must handle your request to make necessary adjustments.
If the form fails to function properly please use another browser or contact support through the billing contact page.

I hope they resolve this issue in the near future.