Applying for Student Package

[shaheerali4]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

actually im having this problem that im applying for the student package so i have to use the camera to show the proof of my student identity due to which im having difficulty as the image quality isnt that good. therefore they are continously rejecting my application.
Therefore i wanted to ask is there any way that i upload any of my proof document(i.e transcript).

[martin-collab]

I have the same problem, you probably have good quality its just github making it blurry for some reason, I had tried using OBS Virtual Cam, that didn't work too, I submitted many applications already, yet none of them were accepted and it's also bad that you just can't contact the support about it: "Individual manual reviews and status updates are no longer provided." I also see that this problem persists for many months and it appears that github doesn't really care about it, even when they know about this issue...

[roshhellwett]

GitHub Education does support document uploads as an alternative to camera verification. When you're on the verification page, there should be an option to upload a photo of your academic document instead of using the live camera. Accepted documents usually include:

• School/university ID card
• Official enrollment letter
• Transcript with your name, institution, and current enrollment date
• Tuition fee receipt (current semester)

A few tips to improve your chances of approval:

1. Use a phone camera to photograph your document and then upload the image file — phone cameras usually give much better quality than a webcam screenshot.
2. Make sure the document clearly shows your full name, institution name, and a current date (within the last 12 months).
3. The image should be well-lit, not blurry, and all text should be readable. Avoid glare if it's a physical card.
4. Save it as a JPEG or PNG before uploading — avoid PDFs if the form doesn't accept them.

If the camera option keeps getting rejected and you can't switch to document upload, try opening the application in a different browser (Chrome usually works best) or clearing your cache and restarting the process.

[martin-collab]

I've seen these types of replies on many of the help requests lol, all the same copy pasta. Is there anyone, whose photo isn't blurry when uploaded? I have tried it on iPhone - one of the best phone cameras but it appears blurry anyway. Also the upload button was never available to me and i tried every browser, anyone else?

[SteMazzO]

I have the exact same problem

[PranavbalajiGit]

Few Steps you can consider :

1. Upload the Student ID as a Document clearly and choose the Type of Proof as ID Card.
2. Check is the Institutions Mail ID is included in the Primary Email Address
   Just follow these steps it is just a five minutes process.

[lermns]

That situation is pretty frustrating from what I know, github is usually quite strict with the camera verification step, and if the image isn’t clear enough, it just keeps getting rejected automatically. About your question you generally can’t manually upload documents like transcripts unless github specifically gives you that option. The process is mostly automated through the camera check. A few things that might help:

• Try taking the photo in good natural lighting (this makes a huge difference).
• Make sure the text on your ID is fully visible and not blurry.

If it keeps failing, your best bet is to contact github education support directly and explain the situation.

Hope you get it sorted soon.

[Julianv3534]

@shaheerali4 I have had the same problem for activating the account, you will loose a lot of time trying to submit it as a file. I reccomend you to send the photo/file you want to show to a computer and take a photo of the computer or viceversa.

[SteMazzO]

I’ve tried following the instructions, but the photo quality keeps turning out very poor. I also used a support to keep the camera steady and avoid any hand movement while capturing the image, but that didn’t help either.

I’ve attempted to upload several documents, including the registration confirmation letter, the fee payment page, and my details from the student portal, but my submission has been rejected every time.

[RajatMantri]

The issue is most likely due to poor image clarity during the camera-based verification, as GitHub’s system relies on automated checks and requires the student ID details to be clearly visible. To resolve this, make sure you capture the image in good lighting, place your ID on a flat surface, avoid shadows or glare, and use a device with a better camera—preferably a phone’s rear camera. Also ensure that all important details like your name, institution, and validity are clearly readable before submitting. If possible, try using your official student email ID for verification, as that can sometimes bypass the need for document capture. Currently, GitHub does not support uploading transcripts or other documents manually for this process, so improving the image quality and resubmitting is the best way to get approved.

[SteMazzO]

I’ve tried all the suggested steps, and I’m using the rear camera of an iPhone 17 to take the photos, but they still come out blurred at the moment I capture them. (I'm also using the university email for verification)