I accidently purchase the yearly plan and I did not use anything how can I get refund? github ticket not responding me....

[tearerry]

Discussion Type

Question

Discussion Content

Just as I said the github support is not responding me already over 4 days and as this problem is about subscription I am quiet in hurry but there's no way to get refund...does anyone knows anything?

[im-tomasz]

hi,

check this topic, you might find your anwser here

hope it helps you out

[Gecko51]

4 days is within GitHub Support's normal response window for billing tickets, but it can feel long when you're waiting on money.

Check your original ticket at https://support.github.com to see if there's been any activity. If it's been over 5-7 business days with no reply, you can respond to the same ticket to bump it back up the queue.

GitHub does process refunds for accidental purchases, especially when there's been no usage. The key things to mention if you haven't already: the exact date of purchase, that you haven't used the plan at all, and that you'd like a full refund or a downgrade with pro-rated credit.

One thing to avoid: don't open multiple separate tickets for the same issue. It can actually push your request further back. Stick to replying on the original ticket.