Manual Review Request: Hebrew Enrollment Document - Yezreel Valley College

[itay313122-max]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi, I am a first-year student. My school, The Max Stern Yezreel Valley College, issues digital certificates in Hebrew. My GitHub profile and billing names are already updated to itay mor to match my document. The automated system cannot read the Hebrew text. Can a moderator please review my case?

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[davex-ai]

hey @itay313122-max
Since your school document is in Hebrew and the automated system is unable to process it, you must request a manual review from a GitHub Education staff member. Automated systems often have strict rules for character recognition, but human reviewers can verify the validity of non-English documents.

How to Request a Manual Review

You should not cancel your current application; instead, follow these steps to alert a moderator to your specific situation:

• Open a Support Ticket: Go to the GitHub Education Support Form.
• Select the Correct Category: Choose a relevant topic such as "Student Developer Pack" or "Other".
• Explain the Language Barrier: In your message, explicitly state that you have updated your profile and billing names to "itay mor" to match your documentation, but the automated system is likely failing due to the Hebrew text on your original document.
• Reference the Delay: Mention that your application has been "Pending" since March 20th.

Additional Tips for Non-English Documents

• Include English Context: If you have to resubmit at any point, some students have found success by placing a small note with their name and school in English next to the original document in the photo.
• High-Quality Capture: Ensure the photo is a direct camera capture (not a scan or screenshot) and that all dates and names are clearly visible, even if they are in Hebrew.
• Patience is Key: Manual review queues are separate from automated ones and can take up to several weeks during peak periods

Once a moderator reviews your ticket, they can manually override the automated rejection or provide a direct way for you to verify your identity.
Would you like me to draft a formal support message for you to copy and paste into the ticket?

pls upvote