URGENT: Billing Ticket #4151914 - No response for 30+ days (Charged during Copilot trial)

[ccxbd]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Account Related

Body

Hello GitHub Community,

I am posting here because my support ticket #4151914 has been open for 31 days without any response.

Issue:
I was incorrectly charged $8.21 on March 6, 2026, during my Copilot Pro free trial which started on March 1. I cancelled the subscription immediately on March 6, but I have not received a refund or any update for a month.

This unresolved billing issue has prevented me from using the service during my trial. Could a staff member please escalate this to the billing department?

Ticket: #4151914
Account: ccxbd
Transaction ID: ch_3T87jjJFr6CCHwli0cQFH70x

Thank you.

[saurabh-pal3]

Hi @ccxbd 👋

That’s definitely frustrating — a 31-day delay on a billing issue is not acceptable, especially when it involves charges during a trial.

What likely happened

In some cases with GitHub Copilot, billing can trigger if:

The trial transitions into a paid plan (even briefly)
Cancellation happens after a billing cycle has already been initiated

However, since your charge happened on the same day (March 6) as cancellation, this absolutely deserves a proper review and likely refund.

What you should do next

1. Reply to the existing ticket
   Go to your original support ticket (#4151914) and:

Add a follow-up message
Clearly mention:
"No response for 31 days – requesting escalation"

This helps bring your ticket back into the queue.

2. Create a new support request (Escalation)
   Submit a new ticket and include:

Old Ticket ID: #4151914
Transaction ID
Full timeline (March 1 → March 6 → no response for 31 days)

Mention clearly:
"This is a follow-up escalation for an unresolved billing issue"

3. Public escalation (optional but effective)
   You can also:

Post on Twitter/X and tag GitHub
Include your ticket number (avoid sharing sensitive info)

This can sometimes speed up responses.

About refunds

GitHub may issue a refund if:

The charge happened during an active trial
Or cancellation timing caused unintended billing

Your case looks valid for a refund review.

[AviJxn]

Hi,

That definitely shouldn’t happen during an active free trial, so your concern is completely valid.

A few important points to clarify:

---

1. Community cannot access billing systems

No one in this discussion (including contributors) can view transactions or issue refunds. Only GitHub’s billing/support team can resolve this.

---

2. 30+ days without response is not normal

Billing-related tickets are usually prioritized, so this delay likely means your ticket is stuck or not properly routed.

---

3. What you should do now (important)

• Reply to your existing ticket (#4151914) instead of creating a new one

• Clearly restate:

  • You were charged during trial
  • You cancelled immediately
  • No response for 30+ days

• Add:

  • Transaction ID
  • Screenshot of billing page (if possible)

---

4. Try escalation path

If possible, submit a new ticket under:
Billing → Payments / Refunds

Reference your existing ticket number and mention that it has been inactive for over 30 days.

---

5. Temporary workaround

If the charge is still pending or recent, you may also consider contacting your payment provider but only as a last resort, since chargebacks can affect your account.

---

Summary:

This is a valid billing issue, but it requires direct action from GitHub Support. The best approach is to follow up on your existing ticket and request escalation with clear details.