I want to know why my account, which has already subscribed to Copilot Pro and paid for it, is still not able to use the service.

[QuocHoang94]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I want to know why my account, which has already subscribed to Copilot Pro and paid for it, is still not able to use the service.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[burshiki]

great you replying on this while on my post you didnt? great

[txhno]

If you already paid and still cannot use Copilot, it usually means the account entitlement did not refresh properly. I would check https://github.com/settings/copilot, then revoke Copilot and VS Code under https://github.com/settings/applications and sign in again. If the web page still says access denied after that, Support will need to fix it on their side.

[QuocHoang94]

Have you ever encountered this situation before?

[RudranshGawande]

This is a known issue where your Copilot Pro subscription payment has been processed, but the entitlement (access rights) hasn't been properly activated on your account. This is commonly called an entitlement provisioning delay or SKU mismatch. Here's what's likely happening and how to fix it:

Root Cause

When you pay for Copilot Pro, GitHub's billing system processes the payment, but sometimes the "entitlement" (the actual permission to use Copilot features) doesn't get properly provisioned to your account. This can happen due to:

• A delay in the billing-to-entitlement sync
• A mismatch between your Copilot plan and your GitHub account's current subscription status
• Cached authentication tokens in VS Code or other IDEs
• Regional restrictions on Copilot availability

Step-by-Step Fix

Step 1: Verify Your Subscription Status

Go to https://github.com/settings/billing/copilot and check:

• Does it show "Copilot Pro" as your current plan?
• Is there an active subscription (not expired or pending)?
• If it shows "Free" or no active plan despite payment, this confirms the sync issue

Step 2: Check GitHub Copilot Settings

Go to https://github.com/settings/copilot and verify:

• Copilot is enabled for your account
• There are no error messages or warnings

Step 3: Clear Cached Authentication in VS Code

As txhno mentioned, stale auth tokens can cause this:

• In VS Code, open Command Palette (Ctrl+Shift+P)
• Type "GitHub: Sign Out" and sign out
• Then sign back in with your GitHub account
• Restart VS Code completely

Step 4: Revoke and Re-authorize GitHub Copilot

• Go to https://github.com/settings/applications
• Find "GitHub Copilot" under Authorized OAuth Apps
• Click Revoke
• Go back to VS Code and it should prompt you to re-authorize
• Accept the authorization

Step 5: Check GitHub Status

Go to https://www.githubstatus.com/ to verify there are no ongoing Copilot service outages. Many users are experiencing widespread Copilot issues today.

Step 6: Verify Your Region

Copilot Pro is not available in all countries. Check if your region is supported:

• Go to your GitHub billing page
• If Copilot Pro isn't available in your country, you may see the payment go through but the service won't activate

Step 7: Contact GitHub Billing Support (Most Important Step)

Since you've already paid and the service still isn't working, this is almost certainly a backend provisioning issue that only GitHub Support can resolve.

• Go to https://support.github.com/contact
• Select GitHub Copilot as the subject
• Include:
  • Your GitHub username: QuocHoang94
  • Screenshot of your billing page showing the active Copilot Pro subscription
  • Screenshot of the "Access denied" or error you're seeing
  • Mention: "Paid for Copilot Pro but entitlement not activated — payment processed but service not accessible. Possible backend provisioning issue."

What GitHub Support Can Do

When you contact support, they can:

• Manually refresh your entitlement from their backend
• Check if there's a billing-to-entitlement sync failure
• Verify if your account has any flags or restrictions
• Confirm regional availability for your location

Temporary Workaround

While waiting for support to resolve this:

• Try accessing Copilot from a different browser or incognito mode
• Try using Copilot on GitHub.com directly (not VS Code)
• If you have a personal repo, try accessing Copilot from there to isolate if it's a repo-level issue

Important Note

Since multiple users are reporting similar "paid but can't use" issues today, there may be a widespread GitHub outage or deployment issue affecting Copilot entitlements. If the GitHub Status page shows everything green but you still can't access Copilot, the support ticket is definitely the right path.

Let me know if any of these steps help, or if you need further assistance!

[RudranshGawande]

Hi @QuocHoang94,

I've researched this issue and this is a well-documented Copilot Pro entitlement provisioning problem. Here's what's happening and how to resolve it:

Root Cause

When you pay for Copilot Pro, GitHub's billing system processes the payment, but the entitlement (actual access permission) doesn't get properly synced to your account. This is called an entitlement provisioning delay or SKU mismatch.

Solution Steps

Step 1: Check GitHub Status First

Go to https://www.githubstatus.com/ — there are widespread Copilot outages reported today (April 14, 2026). If services are degraded, wait for GitHub to resolve it.

Step 2: Clear Local Copilot Cache

Delete your local token cache to force a fresh authentication:

• Windows: Delete %AppData%/github-copilot
• Mac/Linux: Delete ~/.config/github-copilot
  Then restart VS Code or your IDE.

Step 3: Revoke and Re-authorize OAuth

1. Go to https://github.com/settings/applications
2. Revoke "GitHub Copilot" and "VS Code OAuth"
3. Sign out of GitHub everywhere
4. Sign back in with the same account that has the Pro subscription

Step 4: Check Regional Availability

Copilot Pro is not available in all countries. Go to your billing page and check if your region is supported. If not, the payment goes through but the service won't activate.

Step 5: Switch to Pre-Release Extension

In VS Code, switch the GitHub Copilot Chat extension to the Pre-Release version — this often bypasses provisioning bugs.

Step 6: Contact GitHub Support (Most Important)

Since you've already paid and the service still isn't working, GitHub Support needs to manually refresh your entitlement from their backend:

1. Go to https://support.github.com/contact
2. Select GitHub Copilot as the subject
3. Include:
   • Your GitHub username: QuocHoang94
   • Screenshot of billing page showing active Copilot Pro
   • Screenshot of the error you're seeing
   • Message: "Paid for Copilot Pro but entitlement not activated — payment processed but service not accessible. Possible backend provisioning issue."

GitHub Support can manually refresh your entitlement and typically resolves this within 24-48 hours.

Temporary Workaround

While waiting for support:

• Try accessing Copilot from an incognito/private browser window
• Try a completely different browser (e.g., Firefox instead of Chrome)
• If you have a personal repo, try accessing Copilot from there to isolate if it's a repo-level issue

This is a known issue affecting many users today, and contacting GitHub Support is the definitive solution.