help

[sedigariani-oss]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

i have problem access denied, i have bought copilot pro 1 week ago and now i cant use it what can i do

[github-actions[bot]]

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[chemicoholic21]

Looking at your screenshots, I noticed you're using the Visual Studio 2026 Enterprise preview and the web version of Copilot. Even though your profile shows the "Copilot Pro" badge in the bottom left of the browser, you're getting a hard "Access Denied" on the web and a request failure in the IDE.

Since your billing seems correct, this looks like an issue with OAuth scopes or a trial mismatch in the Insider/Enterprise version of Visual Studio.

Here is a specific workaround to try:

First Check Authorized GitHub Apps: Go to your GitHub Authorized OAuth Apps settings. Look for "GitHub Copilot" or "Visual Studio" and Revoke them. Then, go back to Visual Studio, sign out, and sign in again. This forces a fresh permission handshake which often fixes the 403 Access Denied error.

Otherwise use Web Portal Sync: In your second screenshot, you are at github.com/copilot. Try navigating directly to your Copilot Settings page instead. If you can change settings there but the chat interface still says "Access Denied," it's definitely a backend sync issue on GitHub's side.

Else Extension Update: Since you are on an "Insiders" build of Visual Studio (11709.129), check the Extensions manager for a Copilot update. Preview builds of the IDE often require the absolute latest "Nightly" or "Preview" version of the Copilot extension to communicate with the Pro API.

If revoking the OAuth token doesn't work, you'll need to contact support. Mention that your browser recognizes the Pro badge but the specific /copilot endpoint is throwing a 403; that usually helps them pinpoint a stuck provisioning flag on your account.