Charged $10 for Copilot Pro but subscription not activated + Support ticket no response for 2 weeks

[sergiusweber254-hue]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi GitHub team and community,

I was charged $10 for upgrading to GitHub Copilot Pro, but the subscription has not been activated on my account.

• Transaction date: April 3, 2026
• Amount: $10
• My GitHub username: sergiusweber254-hue
• Support ticket number: #4244864 (opened 2 weeks ago, no reply yet)

Current status:

• https://github.com/settings/copilot still shows free tier / no Pro access
• Billing page shows the charge but no active subscription

I have already followed up on the ticket with no response. This is very frustrating.

Could someone from GitHub please:

1. Manually activate my Copilot Pro subscription, or
2. Process a full refund.

Any help or escalation would be greatly appreciated!

[github-actions[bot]]

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