GitHub canceled my Copilot Pro subscription due to payment issue, can't reactivate due to new signup restrictions

[lidowskicom-coder]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi everyone,

GitHub canceled my Copilot Pro subscription because of a payment issue. I've since updated my payment method, but now I'm unable to reactivate my subscription due to the new restrictions on Copilot Pro signups

The situation:

• My Copilot Pro subscription was active and working fine
• Payment failed to process on time
• GitHub automatically canceled the subscription
• I updated my payment method and want to renew
• When I try to reactivate, I can't because new signups are currently paused

According to GitHub's documentation, existing subscriptions can still be managed, but canceled subscriptions can't be restored while the signup pause is in effect.

Issue date: April 23, 2026

Has anyone else encountered this issue? Is there a way to restore a previously active subscription, or do we just have to wait until the signup restrictions are lifted?

Thanks for any insights!

[github-actions[bot]]

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[P-r-e-m-i-u-m]

Yo @lidowskicom-coder — that is honestly a terrible catch-22. You get penalized for a payment glitch and then locked out because the system treats you like a "new" user? Brutal.
Real talk: You can't fix this in the UI. The system sees "canceled" + "reactivate" as a fresh signup request, which is currently blocked.
You need to email Billing Support directly. Explain that you were a paying customer who just had a payment slip-up, not someone new trying to join. They should be able to manually flip the switch on their end without triggering the signup block.
Don't wait for the pause to lift—bug them until they fix it. Good luck!

[ShijuKAbraham]

I am also facing the same exact issue, i created a ticket for the same. It has been 4 working days and there is no response yet.
https://support.github.com/ticket/personal/0/4310365

[lidowskicom-coder]

I created a ticket also https://support.github.com/ticket/personal/0/4318657

[P-r-e-m-i-u-m]

@lidowskicom-coder — good, having the ticket number is step one.
Now don't let it sit. Like I told @ShijuKAbraham, the queue is likely swamped right now because so many people are hitting this exact bug.
Go ahead and reply to that ticket now just to confirm your payment details are valid. It keeps your case on the agent's radar.
If the silence continues past tomorrow, take it to X/Twitter. Public pressure is the only lever we have right now. We're all rooting for you on this one.

[EliteTechTheni]

i created a ticket also https://support.github.com/ticket/personal/0/4331679

[partybrasil]

I'm created a ticket also, with photos of payments history... same problem with me... bug in the payment, and out of Copilot Pro...

1 WEEK waiting some answer about, at the time i have not answered, but i think this is... F

@P-r-e-m-i-u-m share the X/Twitter post here to follow and like & reply

[P-r-e-m-i-u-m]

@EliteTechTheni & @partybrasil — here's the spot to make some noise.
Go to @githubsupport on X/Twitter.
When you post, make sure to drop your ticket numbers and mention "Payment Bug" and "Waiting 1 Week." The more people who reply to that thread with their own tickets, the harder it is for them to ignore it. Let's get this moving.

[0x0im]

🏷️ Discussion Type

how can i contact you ?

[P-r-e-m-i-u-m]

hmm

[0mdi]

Sadly I am experiencing the same issue, would be glad to know when Copilot will be available again!

[rathishvdtp]

I am an existing subscriber to the $10 Copilot Pro plan and I cancleled it early April as I was going on leave. now I cannot reactivate

[winlhanphyo]

Me too.