Support takes too long

[jaycelol10]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Copilot in GitHub

Body

I mistakenly processed a refund for my Pro+ subscription, which has negatively impacted my work. To address this issue, I have already opened two support tickets, but I have not yet received any response.

I kindly request urgent assistance in reverting this action so that my subscription can be restored without further disruption to my workflow.

[github-actions[bot]]

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[jaycelol10]

this is the ticket number #4348017

[KibitoHagoromo]

Could you please escalate my issue Ticket 4388902 that is still unsolved for one month since the ticket creation.

Best Regards.

[jaycelol10]

this is the ticket number #4348017 , i need to revert the refund asap , please !

[KaustubhLonkar]

Same with me.Need a refund.

Status: 10 Days of Service Loss
🚨 Problem Summary

I am reporting a critical billing failure and service denial. I successfully upgraded and paid for the GitHub Developer Plan on April 22, 2026, but my account remains incorrectly flagged as "Free" in both the Web UI and IDE.

Despite multiple attempts to resolve this via the standard support channels, I have received no response while being charged for a service I cannot access.
💳 Transaction Evidence

Transaction ID: ch_3TPDGQJFr6CCHwIi1kLgr52M
Date: 2026-04-22 07:45PM PDT
Amount: $4.00 USD
Payment Method: Visa ending in 4720
Billed Period: Apr 22, 2026 – May 21, 2026

🛠️ Technical Impact

Web UI: The [GitHub Billing Page](https://github.com/) incorrectly displays "Free Plan."
IDE Access: GitHub Copilot is blocked. The IDE prompts for an "Upgrade to Pro" despite an active, paid subscription.
Authentication: I have already performed hard sign-outs, cleared local tokens, and re-authenticated. The issue is strictly a backend entitlement sync failure.

[khleeloo]

I've got the same issue, no answer to my ticket since April 30th

[henock-lobu]

Comment ajouter Copilot à Visual Studio Code ? Svp

Ouvre VS Code
Va dans Extensions (Ctrl + Shift + X)
Recherche “GitHub Copilot”
Clique sur Install
Connecte-toi avec ton compte GitHub
Active l’abonnement (ou essai gratuit si disponible)

[jaycelol10]

The issue related to github it self not the extensions it self

[KaustubhLonkar]

I still have no solution to my issue...looks like my money is gone...with such kinda automation and no human involvement they have killed efficient customer support...

[KibitoHagoromo]

Could you please escalate my issue Ticket 4388902 that is still unsolved for one month since the ticket creation.

Best Regards.

[YadavGulshan]

I have my payout stuck for 2 weeks now; no Stripe entry, no response on ticket #4424943