When my Pro+ subscription (upgraded from Pro) was canceled, only the upgrade cost was refunded—not the full amount.

[xrkk]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

I paid $100 for a yearly Copilot Pro subscription on January 2, 2026, and then paid $314.05 on March 20, 2026, to upgrade it to a Copilot Pro + yearly subscription.
At that time, I had used 3 months of Copilot Pro.
On April 28, 2026, I canceled Copilot Pro + (You Know Why) and requested a refund.
The good news is that the $314.05 paid on March 20 was fully refunded, but the $100 paid on January 2 was not refunded at all.
I understand that the full $100 should not be refunded, since I did use 3 months of the service. However, the remaining amount must be returned to me.
I opened a ticket for this 7 days ago, but nobody replied.
Please help me process a refund for the amount I am rightfully owed.
Thank you.

[vshivam1729]

From what you described, it sounds like GitHub only refunded the Pro+ upgrade charge separately and did not automatically prorate the remaining unused portion of the original Copilot Pro yearly subscription.

Since billing/refund issues are usually handled manually by GitHub Support, the best next step would be:

1. Open a support ticket directly through GitHub Support:
   https://support.github.com/contact/billing

2. Include:

   • the original Copilot Pro purchase date
   • the upgrade date to Pro+
   • the cancellation date
   • screenshots/invoice IDs if available

3. Mention specifically that you are requesting a prorated refund for the unused portion of the original yearly Copilot Pro subscription after the upgrade.

Because your ticket has already been open for 7 days, you could also reply to the existing support email/thread to bump the request instead of opening a completely new one.

Hopefully support can manually review and adjust the remaining balance for you.

[dr5t]

using ai

[Natookie]

Hello xrkk 👋
Your expectation about the remaining $100 does make sense logically, but GitHub's current billing policy might not support a refund for the unused months. This means they're not obligated to refund it.

When you upgraded from Copilot Pro → Pro+, GitHub handled that change using proration, not refunds. This means the remaining value of your original plan isn't treated as something refundable later. It's already factored into the billing transition.

📃 What The Policy Says (1) (2):

---

- Upgrades are prorated

If you upgrade your plan (for example, from Copilot Pro to Copilot Pro+), the change is immediate. You are charged a prorated amount for the new plan.

- Canceling does NOT refund unused time

No refunds are issued for unused time in the current cycle.

- Cancellation only stops future billing

The cancellation will take effect at the end of your current billing cycle

- Prorated refunds only happen in specific cases (e.g., forced plan changes)

You will receive a prorated refund for any remaining portion of your personal plan's current billing cycle

📌In Summary

---

• You used ~3 months of the $100 plan
• You upgraded, handled via proration
• You later canceled, GitHub policy said no refund for unused time
  So the $314.05 refund makes sense (recent plan cancellation case). The remaining $100 is not automatically refundable under policy

⚠️Disclaimer
I haven't personally used a Copilot subscription, so this is based on interpreting GitHub's published billing policy. There's also a chance i may be misunderstanding part of your situation or missing context

[xrkk]

Normally, you'd be right. But last month, Copilot revised its policy and stated that between April 20 and May 20, subscribers could apply for a refund—and usage in April would be free—because they knew they were rolling out a new pricing structure that most of their existing users would reject. Under their own policy, my request for a refund of about $70 is completely reasonable.

[xrkk]

And here's the thing: after canceling my Pro+ subscription, my Copilot subscription just vanished—not downgraded to Pro, not to Free, but completely disappeared. So I paid $100 for two months of Pro and almost a month of Pro+. That makes no sense. If they're not going to refund my original payment, the bare minimum would be to give me back my annual Pro subscription. But honestly, I don't even want to use Copilot anymore—I've moved to Cursor.

[rfoerthe]

I am in a similar situation. After GitHub removed the Opus models from the Pro membership in April, I upgraded my subscription to Pro+. Shortly afterwards, the new billing model was announced. Frustrated by this, I cancelled the Pro+ subscription again. After that, I was moved to the free plan, but I did not receive a refund for my original annual Pro membership. I have already opened a support ticket, but the issue has not yet been finally resolved.

[xrkk]

Anyone Can Help? Ticket Still Not Solved!

[xrkk]

As I said, I created a ticket but nobody replied.

[vshivam1729]

Yeah, I understand — the problem is not that you do not know how to create a ticket. The real issue is that your ticket has not received a manual review yet.

From everything you described, this does not look like a normal “full cancellation refund denied” situation.

What likely happened is:

• the Pro → Pro+ upgrade refund was processed automatically
• but the remaining unused balance from the original yearly Pro subscription was not automatically recalculated afterward

That is why you received the $314.05 refund but not review of the remaining unused portion of the original $100 yearly plan.

So at this point, creating more tickets probably will not help much. The best chance is usually to continue updating the existing ticket/thread because it keeps all billing history attached to the same case.

When replying, I would make the request extremely specific and simple:

• you are NOT requesting a refund for the already-used months
• you are NOT requesting a second refund for the Pro+ upgrade
• you are ONLY requesting manual review of the unused remaining value from the original yearly Copilot Pro subscription after the upgrade transition

That distinction is important because automated billing systems often treat:

• cancellation refunds
• upgrade refunds
• and prorated balance adjustments

as separate processes internally.

So honestly, your confusion makes sense here. The billing policy wording is not very clear about how yearly-plan upgrades and remaining prorated balances are handled after cancellation.

At this stage, only GitHub Billing Support can finalize the adjustment, but based on your explanation, your request itself sounds reasonable and not like an abuse/refund attempt.

[leixyou]

I have the same problem. It has already been 2 weeks and I still haven't received a reply.
#4338057

[xrkk]

I have the same problem. It has already been 2 weeks and I still haven't received a reply. #4338057

I haven't got any reply yet. F* Microsoft!

[hitesh066]

From what you described, this looks like a billing proration issue between the original Copilot Pro yearly plan and the upgraded Pro+ plan.

When you upgrade a yearly subscription, GitHub typically applies proration, and the remaining value of the original plan is not always automatically refunded after a later cancellation.

Since you already received the refund for the Pro+ upgrade ($314.05), the original $100 Copilot Pro plan is treated separately in their billing system. Any refund for the unused portion usually requires manual review.

What you can do next:

• Continue following up on your existing support ticket (best option)
• Clearly mention:
  • Original Pro purchase date
  • Upgrade date to Pro+
  • Cancellation date
  • Request for manual review of unused portion of the original yearly plan

Only GitHub Billing Support can confirm whether an additional prorated refund is applicable in your case, so following up on the existing ticket is the most effective step.

[xrkk]

As I said, ticket been open for 3 weeks. nobody cares.

[dr5t]

Based on how most annual subscription upgrades work, your expectation is reasonable.

You used about 3 months of the original $100 yearly Copilot Pro subscription before upgrading on March 20, 2026. That means roughly 9 months of the original plan remained unused.

When you upgraded to Copilot Pro+, the system typically should have either:

• credited the unused portion of the original Pro plan toward the upgrade, or
• refunded/prorated the remaining balance after cancellation.

Since only the $314.05 upgrade payment was refunded and the original $100 payment was untouched, it looks like the unused portion of the original annual subscription was never reconciled.

Approximate calculation:

• $100 yearly subscription = about $8.33/month
• 3 months used ≈ $25 consumed
• Remaining unused value ≈ $75

So, in principle, you may still be owed around $75 (possibly slightly different depending on billing policy, taxes, regional pricing, or prorating rules).

However, whether they are legally or contractually required to refund it depends entirely on the subscription terms you agreed to. Some companies state that:

• upgrades replace the original subscription without separate refunds, or
• annual plans become non-refundable after a certain period.

But from a standard prorated-subscription perspective, your complaint is valid and worth escalating, especially since:

• the upgrade payment was refunded,
• the original subscription still had significant unused time,
• and support has not responded for 7 days.

You should continue following up through:

• the original support ticket,
• billing support,
• and, if necessary, payment-provider escalation (PayPal/card issuer) if their policy supports unresolved digital-service disputes.

[xrkk]

Based on how most annual subscription upgrades work, your expectation is reasonable.根据大多数年度订阅升级的运作方式来看，你的期望是合理的。

You used about 3 months of the original $100 yearly Copilot Pro subscription before upgrading on March 20, 2026. That means roughly 9 months of the original plan remained unused.您在 2026 年 3 月 20 日升级之前，使用了原价 100 美元/年的 Copilot Pro 年度订阅约 3 个月。这意味着原计划大约还有 9 个月未使用。

When you upgraded to Copilot Pro+, the system typically should have either:升级到 Copilot Pro+ 后，系统通常应具备以下任一条件：

• credited the unused portion of the original Pro plan toward the upgrade, or将原 Pro 计划中未使用的部分抵扣到升级费用中，或者
• refunded/prorated the remaining balance after cancellation.取消订单后，退还/按比例退还剩余款项。

Since only the $314.05 upgrade payment was refunded and the original $100 payment was untouched, it looks like the unused portion of the original annual subscription was never reconciled.由于只退还了 314.05 美元的升级费用，而最初的 100 美元费用未动用，看来原始年度订阅的未使用部分从未得到结算。

Approximate calculation:近似计算：

• $100 yearly subscription = about $8.33/month每年100美元的订阅费，约合每月8.33美元。
• 3 months used ≈ $25 consumed3 个月使用量 ≈ 消耗 25 美元
• Remaining unused value ≈ $75剩余未使用价值 ≈ 75 美元

So, in principle, you may still be owed around $75 (possibly slightly different depending on billing policy, taxes, regional pricing, or prorating rules).因此，原则上，您可能仍可获得约 75 美元（具体金额可能因计费政策、税收、地区定价或按比例计算规则而略有不同）。

However, whether they are legally or contractually required to refund it depends entirely on the subscription terms you agreed to. Some companies state that:但是，他们是否依法或依合同有义务退款，完全取决于您同意的订阅条款。一些公司声明：

• upgrades replace the original subscription without separate refunds, or升级将取代原订阅，不另行退款。
• annual plans become non-refundable after a certain period.年度计划在一定期限后将不可退款。

But from a standard prorated-subscription perspective, your complaint is valid and worth escalating, especially since:但从按比例付费的标准来看，您的投诉是合理的，值得升级处理，尤其因为：

• the upgrade payment was refunded,升级费用已退还。
• the original subscription still had significant unused time,原订阅还有相当多的未使用时间，
• and support has not responded for 7 days.客服7天都没有回复。

You should continue following up through:您应该继续通过以下方式跟进：

• the original support ticket,原始支持工单，
• billing support,  账单支持，
• and, if necessary, payment-provider escalation (PayPal/card issuer) if their policy supports unresolved digital-service disputes.如有必要，可向支付服务提供商（PayPal/发卡机构）提出申诉，前提是其政策支持解决未决的数字服务纠纷。

You look like a robot? Are U?

[dr5t]

no based on the previous queries and answers words and the explanation is mine,it is just modified by ai

[xrkk]

It's been a month! Still nobody replied! What the f* are u doing, Microsoft?

[dr5t]

try to contact them using their official mail or Instagram dm they usually respond there within 5d