Copilot Pro canceled due to payment failure, need manual restore

[1801794349]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I was an active Copilot Pro subscriber. My subscription was involuntarily canceled by the system due to a renewal payment failure, not by my choice. I have already updated my payment method with a valid credit card.

Since GitHub paused new Copilot Pro sign-ups on April 20, 2026, the system is incorrectly treating my subscription recovery as a "new signup", which is blocked.

I am NOT a new user — I only lost Pro access because of a billing failure. Please manually restore my historical Copilot Pro entitlement (do NOT create a new subscription).

[github-actions[bot]]

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[muratakpinr]

I have the same problem, I'm waiting for support, I've opened a ticket.

[BoskoD]

I have the same issue. @muratakpinr any luck with support?

[eXiT0Dev]

I have the same problem also , I opened a ticket for more than one week, and there is no response

[eXiT0Dev]

There is any update or something at these?
Ticket for more than a week in a queue??