It has been five days since I submitted Copilot ticket #4435683, and no one has addressed it yet.

[cooperong]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Copilot in GitHub

Body

It has been five days since I submitted Copilot support ticket #4435683, yet no one has addressed it; I’d like to discuss Microsoft’s policies regarding support tickets with everyone here. Feel free to share how long your tickets have gone unresolved so we can compare who has been waiting the longest. I really have to wonder if the Microsoft Copilot team is even functioning properly anymore—are they planning to shut down the department? Does anyone know how to escalate a complaint to a higher level? I am currently trying to get a refund and cancel my subscription due to the absurd and infuriating new billing model introduced in June; Copilot no longer meets my work needs, and I have already switched to Codex. At this point, I just want to finalize the refund—I have absolutely no expectations left for Copilot.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐