OVERCHARGED ON JUNE 1ST

[Kungpaoshizi]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I'm still have yet to hear about my open ticket by Github customer service for my ticket. I performed the same work I have for the last 2 months on a routine, even less because I was afk prompting at work. Between 7am and 4pm(?) it racked up ~45$.

Something isn't right, there's NO POSSIBLE WAY I actually used that many requests. On top of this, I stopped using it, and my usage kept ticking up for about an hour after I was done. I heard something about the delayed billing, ok, understandble, but there is no possible way I used that many requests.

I feel like this is being swept under the rug and the powers that be just made a big enough payday they're not going to admit their mistake.
Unless customer service contacts me apologizing for their bug, I'm out. Never again.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[BugsFreed]

See also #197989 that was my similar complaint and #198054 which has more comments of a similar nature. How many comments of this are required before being better addressed? ..the #198054 response alludes to "commercial adjustments/requirements" and completely misses the point. We, the general user-base have all bought-in to using a product/service within a set of guidelines - providing the company with useful feedback on what works and what does not (ad-hoc beta testing of the 'failed' May updates!) and then we are effectively disconnected by escalated costs, which only large corporations with mega-projects (deep pockets/large budgets) could possibly afford. What is the targeted user-base for this product? If it is not 'general low-budget users' then how can you possibly offer a meaningless 10$ plan that lasts for less than 1-day of AI support? !/We cannot visualise the costs for a single query. It is reported post-factum and we have limited control over this. I would understand if the response were 'fine-tuning' a new commercial basis and some errors were made, but this step change is far from 'fine-tuning' and I re-emphasise, a change of this nature would obviously dis-enfranchise a huge part (if not all!) of the 10$ user-base. The 10$ entry plan really is defunct (with any "copilot pro/plus" or other misnomer also defunct!!), so please don't state "commercial adjustment" before you state define the targeted user-base and a suitable moniker for cost-plans being offered.