| Features and Services |
Great for personal starter projects, connecting you with an active community and AI-powered assistance for essential support needs. |
Ideal for development and testing phases, offering direct connections and unlimited access to tech support, to kickstart your cloud journey. |
Designed for production workloads, connecting your operations with advanced monitoring, prompt alerts, and fast 7x24 response times for a seamless experience. |
Built for enterprises with mission-critical workloads, offering the fastest response times, proactive support, and dedicated connections through named Technical Account Managers. |
| Initial Response Time |
- |
S1: 4 business hours |
S1: 1 hour |
S1: 30 minutes |
| - |
S2: 8 business hours |
S2: 2 hours |
S2: 1 hour |
| - |
S3: 12 business hours |
S3: 8 business hours |
S3: 4 business hours |
| - |
S4: 24 business hours |
S4: 24 business hours |
S4: 24 business hours |
| Services |
Billing and account support |
Billing and account support |
Billing and account support |
Billing and account support |
| - |
Ticket-based technical support |
Ticket-based technical support |
Ticket-based technical support |
| - |
End-to-end database guidance |
End-to-end database guidance |
End-to-end database guidance |
| - |
- |
Connected: Clinic service for advanced monitoring |
Connected: Clinic service for advanced monitoring |
| - |
- |
Connected: AI chat in IM |
Connected: AI chat in IM |
| - |
- |
Connected: IM subscription for TiDB Cloud alerts (via Slack or Zoom) |
Connected: IM subscription for TiDB Cloud alerts (via Slack or Zoom) |
| - |
- |
Connected: IM ticket creation and update subscription (via Slack or Lark) |
Connected: IM ticket creation and update subscription (via Slack or Lark) |
| - |
- |
- |
Connected: IM interaction for support tickets (via Slack or Lark) |
| - |
- |
- |
Technical Account Manager |
| Customer Resources |
Documentation |
Documentation |
Documentation |
Documentation |
| FAQs |
FAQs |
FAQs |
FAQs |
| Community (Slack or Discord) |
Community (Slack or Discord) |
Community (Slack or Discord) |
Community (Slack or Discord) |
| TiDB.AI |
TiDB.AI |
TiDB.AI |
TiDB.AI |
| - |
Knowledge Base |
Knowledge Base |
Knowledge Base |