Merge pull request #21355 from wordpress-mobile/issue/21354-feedback-form-a8c

Warn A8C users when accessing Zendesk

Author: nbradbury

WordPress/src/main/java/org/wordpress/android/ui/ActivityLauncher.java

@@ -95,6 +95,7 @@
 import org.wordpress.android.ui.posts.PostsListActivity;
 import org.wordpress.android.ui.posts.RemotePreviewLogicHelper.RemotePreviewType;
 import org.wordpress.android.ui.prefs.AccountSettingsActivity;
+import org.wordpress.android.ui.prefs.AppPrefs;
 import org.wordpress.android.ui.prefs.AppSettingsActivity;
 import org.wordpress.android.ui.prefs.BlogPreferencesActivity;
 import org.wordpress.android.ui.prefs.MyProfileActivity;
@@ -127,6 +128,7 @@
 import org.wordpress.android.util.AppLog;
 import org.wordpress.android.util.AppLog.T;
 import org.wordpress.android.util.ToastUtils;
+import org.wordpress.android.util.ToastUtils.Duration;
 import org.wordpress.android.util.UriWrapper;
 import org.wordpress.android.util.UrlUtils;
 import org.wordpress.android.util.WPActivityUtils;
@@ -1311,6 +1313,7 @@ public static void viewHelp(@NonNull Context context, @NonNull Origin origin, @N
     }
 
     public static void viewFeedbackForm(@NonNull Context context) {
+        warnIfIdentityA8C(context);
         // TODO verify tracks event with iOS
         AnalyticsTracker.track(Stat.FEEDBACK_FORM_OPENED);
         Intent intent = new Intent(context, FeedbackFormActivity.class);
@@ -1322,6 +1325,17 @@ public static void viewZendeskTickets(@NonNull Context context,
         viewHelpInNewStack(context, Origin.ZENDESK_NOTIFICATION, selectedSite, null);
     }
 
+    /**
+     * Warn A8C users that they can't create Zendesk tickets
+     */
+    @NonNull
+    public static void warnIfIdentityA8C(@NonNull Context context) {
+        String supportEmail = AppPrefs.getSupportEmail();
+        if (supportEmail.contains("@automattic.com") || supportEmail.contains("@a8c.com")) {
+            ToastUtils.showToast(context, R.string.support_warn_if_user_a8c, Duration.LONG);
+        }
+    }
+
     public static void viewSSLCerts(Context context, String certificateString) {
         Intent intent = new Intent(context, SSLCertsViewActivity.class);
         intent.putExtra(SSLCertsViewActivity.CERT_DETAILS_KEYS, certificateString.replaceAll("\n", "<br/>"));

WordPress/src/main/java/org/wordpress/android/ui/accounts/HelpActivity.kt

@@ -169,6 +169,7 @@ class HelpActivity : LocaleAwareActivity() {
     }
 
     private fun launchSupportWidget() {
+        ActivityLauncher.warnIfIdentityA8C(this)
         val intent = SupportWebViewActivity.createIntent(
             this,
             originFromExtras,
@@ -179,6 +180,7 @@ class HelpActivity : LocaleAwareActivity() {
     }
 
     private fun createNewZendeskTicket() {
+        ActivityLauncher.warnIfIdentityA8C(this)
         zendeskHelper.createNewTicket(
             this,
             originFromExtras,
@@ -193,6 +195,7 @@ class HelpActivity : LocaleAwareActivity() {
     }
 
     private fun showZendeskTickets() {
+        ActivityLauncher.warnIfIdentityA8C(this)
         zendeskHelper.showAllTickets(
             this,
             originFromExtras,

WordPress/src/main/res/values/strings.xml

@@ -1143,6 +1143,7 @@
     <string name="feedback_form_unable_to_create_tempfile">Unable to create temporary file</string>
     <string name="feedback_form_add_attachments">Add attachments</string>
     <string name="feedback_form_note">If you need support, please get in touch using the \"Help &amp; Support\" screen</string>
+    <string name="support_warn_if_user_a8c">Automattic email accounts can\'t submit or view support tickets</string>
     <string name="media_pager_remove_item_content_description">Remove item %1$d</string>
 
     <!-- activity log -->