We would like the ability to add users to specific cases. Currently, everyone with access under our org is able to see every case that we're invited to. Sometimes it would be beneficial to have a key engineer more directly involved in the discussion/patch review instead of relying on vendor contacts to act as a middleman. The problem right now is that if we were to add someone to our org in VINCE, they are suddenly hit with everything from every case (and any future case).
So what does access look like?
[Our org in VINCE] + [case specific user access]
We would like the ability to add users to specific cases. Currently, everyone with access under our org is able to see every case that we're invited to. Sometimes it would be beneficial to have a key engineer more directly involved in the discussion/patch review instead of relying on vendor contacts to act as a middleman. The problem right now is that if we were to add someone to our org in VINCE, they are suddenly hit with everything from every case (and any future case).
So what does access look like?
[Our org in VINCE] + [case specific user access]