Building AI-powered solutions for cloud contact centers โ connecting Amazon Connect with LLM-driven agents, real-time intent routing, and post-call analytics.
- ๐ข Module Lead at AnywhereWorks โ leading AI contact center engineering
- โ๏ธ AWS Cloud Engineer specializing in serverless architecture & Amazon Connect and Building AI solutions for contact center.
- ๐ค Currently building LLM-driven agent routing and post-call analytics pipelines
- ๐ฑ Deepening expertise in Lambda,Dynamodb, S3, Kinesis, API Gateway and AI/LLM integrations
- ๐ 10+ years building scalable full-stack web applications and 7+ years experience in building Cloud Contact Center Application.
- ๐ซ Reach me at slmnmark@gmail.com
๐ก Auto-synced daily from solomonmark.dev via RSS โ new posts appear here automatically







