Automatic follow-up is not added when pending reason frequency is set only on task or follow-up

[serviceticst]

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Is there an existing issue for this?

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Version

10.0.24

Bug description

When a new pending reason is created without configuring the automatic follow-up frequency, and this pending reason is later used in a new task or follow-up where the frequency is manually set to "every day", the automatic follow-up is not added to the ticket. The automatic follow-up is only added when the pending reason was originally created with the automatic follow-up frequency already configured.

Expected result: the automatic follow-up should be added to the ticket even when the frequency is manually configured in the task or follow-up, without requiring the pending reason to have this frequency predefined.

Relevant log output

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Steps To reproduce

1. Create a new pending reason without configuring the automatic follow-up frequency.
2. Create a new task or follow-up in GLPI and select this pending reason.
3. Manually set the automatic follow-up frequency to "every day".
4. Save the task or follow-up.
5. Check the ticket and verify that the automatic follow-up is not added.
6. Create another pending reason, this time with the automatic follow-up frequency already configured.
7. Use this new pending reason in a task or follow-up and save it.
8. Check the ticket and verify that the automatic follow-up is added.

Your GLPI setup information

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Anything else?

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