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Handling email address confirmation

Steven Nguyen edited this page Feb 9, 2026 · 6 revisions

When a user sends an email about not receiving a confirmation email, here's the workflow:

  1. Copy their email address from gmail (or, better, use https://github.com/ornicar/lichess-gmail)
  2. Paste the email on https://lichess.org/mod/email-confirm
  3. If the user is found, and a green checkmark is displayed, then the email was set and confirmed. Use the "Email: Confirmed" canned response. Done.

If the user is not found, add the username after the email.

Relevant Gmail canned responses

  • Misc: Username?
  • Email: Confirmed

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