Github Copilot Pro refund request

[alvarospunk]

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Hi everybody,

It looks like I didn't cancel my current subscription for GitHub Copilot Pro, and I was just charged for it.
I haven't used my subscription this month at all, and I would like to request a refund.
However, I keep on trying to open a support topic, but it redirects me to an AI response, that redirects me to the same point again.

Could you please let me know how to create a support topic to solve this issue?

Best,

Álvaro

[howtoquitvivek]

Hi Álvaro,

Refunds and billing issues for GitHub Copilot can only be handled by GitHub Support, not through Discussions.

To contact support directly, go to:
https://support.github.com/contact

Choose:
Billing → Copilot → Subscription & payments

If you’re being redirected to the AI assistant, keep following the prompts until you see the option to submit a ticket, or select “Contact GitHub Support”.

Hope this helps.

[alvarospunk]

Hi @howtoquitvivek ,

Thanks for your answer.
Finally, I've been able to find the way to contact Github support and create a ticket, after several follow-ups!

Best

Álvaro

[BhaviK06]

Hi,
I submitted a ticket a month ago but no update and I have been charged again today. Do you have any suggestions on how i can contact them?

[alvarospunk]

That's strange. Once I was able to submit a ticket, it was almost instantly that I received my refund confirmation... If I were you, I'd create another ticket

[AnuragDubey007]

Refunds and billing issues can’t be resolved through Discussions, so you’ll need to reach GitHub Support directly.

If the contact flow keeps looping you to an AI response, try this:

1. Go to https://support.github.com/contact
2. Select “Billing, plans, and payments”
3. Choose Copilot as the product
4. Look for the option to submit a request to a human agent (usually at the bottom of the flow)

Include your account details and explain that the subscription was charged but not used. Refund eligibility is decided by GitHub’s billing team, but it’s best to submit the request as soon as possible.

[BhaviK06]

I created a new ticket too but still no reply. I also texted them on ig and posted on X Sent from Outlook for iOS<https://aka.ms/o0ukef>

…

________________________________ From: laogui593 ***@***.***> Sent: Wednesday, January 14, 2026 8:16:42 PM To: community/community ***@***.***> Cc: Kataria Bhavi ***@***.***>; Comment ***@***.***> Subject: Re: [community/community] Github Copilot Pro refund request (Discussion #182467) image.png (view on web)<https://github.com/user-attachments/assets/69575e81-a810-4abc-8910-ce4067f7e961> do都一样我200美元了 没有买到一个知道我需求的AI 这是什么 ― Reply to this email directly, view it on GitHub<#182467 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BF6BRIPKNMA5II4VYR3JAVL4G2BYVAVCNFSM6AAAAACPYDQCY2VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTKNBZHA3TSMY>. You are receiving this because you commented.Message ID: ***@***.***>

[howtoquitvivek]

Was your issue resolved?

[neganngdev]

Just sharing my experience:

I opened a billing ticket for my Copilot Pro annual renewal refund, and it was approved within about 4 days.

Support processed the refund on their side immediately, and mentioned it may take 5–10 business days for the amount to reflect on my card.

So if you're in a similar situation, it’s definitely worth contacting GitHub Support directly.

[macluiggy]

is this enough?:
https://support.github.com/ticket/personal/0/4474131

[macluiggy]

i sent this ticket 3 times just in case they dont pay attention to the first one