Your account is unable to upgrade Copilot. Please contact Support

[AsifScripts]

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I was previously using the free one-month trial of GitHub Copilot, and it was working well.

This month, I purchased my first paid subscription to GitHub Copilot Pro. The payment was successful, and I have the payment receipt. I can also see that Copilot Pro is enabled and shows as an active subscription in my account.

However, I’m unable to use GitHub Copilot in VS Code. It keeps redirecting me to the support page, where I see the alert:
“Your account is unable to upgrade Copilot. Please contact Support.”

I opened a support ticket two days ago, but I haven’t received any response yet. I’ve also tried clearing the cache, but that didn’t help.

Please help if anyone has faced the same issue or knows how to resolve it.

[rafaelxo]

This issue usually happens when a GitHub account previously used the Copilot free trial and later upgraded to Copilot Pro, even though the subscription is active and the payment was successful.

In this situation:

1. Copilot Pro appears as active in the GitHub account settings
2. The subscription receipt is available
3. However, when using VS Code, Copilot redirects to the support page with the message:
   “Your account is unable to upgrade Copilot. Please contact Support.”

Most of the common troubleshooting steps are typically already done:

1. Signing out and back into GitHub in VS Code
2. Clearing VS Code cache and Copilot authentication tokens
3. Reloading or restarting VS Code
4. Verifying the correct GitHub account is being used

When none of these resolve the issue, it usually indicates an entitlement synchronization problem on GitHub’s backend, caused by an incomplete or inconsistent trial → Pro migration. In this state, the Copilot Pro entitlement exists but is not fully propagated to editor integrations like VS Code. Based on similar cases, this problem cannot be fixed locally and requires GitHub Support to manually refresh or reassign the Copilot Pro entitlement on the account.

For faster resolution, it’s recommended to contact GitHub Support and explicitly mention:

1. A Copilot entitlement issue
2. That the problem started after upgrading from trial to Pro
3. And attach the payment receipt along with a screenshot of the Copilot settings page
4. This helps clarify that the issue is not related to user configuration or the editor, but rather a backend subscription state problem.

[ARYANKAWALE]

You are 100% correct. This is a backend synchronization error that you cannot fix on your own.

Immediate Action: Contact GitHub Support directly.

What to tell them:

"I recently upgraded from the Copilot Free Trial to Pro. The payment went through, but VS Code still thinks I am on an expired trial. Please manually refresh my account entitlements."

Do not waste time re-installing VS Code; it won't help. This requires a fix on their server.

[suryakailash-risk]

I faced a similar issue before, and here’s what worked for me:

• Verify GitHub Copilot Subscription Status
  Go to https://github.com/settings/billing and confirm that your Copilot Pro subscription is active and linked to your account.

• Sign Out and Sign Back In
  In VS Code, sign out of your GitHub account and then sign back in. Sometimes the authentication token needs to refresh after upgrading.

• Update VS Code and Copilot Extension
  Make sure you have the latest version of VS Code and the GitHub Copilot extension installed. Outdated versions can cause this error.

• Clear VS Code Authentication Cache
  Open the Command Palette (Ctrl+Shift+P or Cmd+Shift+P), search for Developer: Reload Window, and then try again. If that doesn’t work, remove the GitHub authentication from VS Code and re-authenticate.

• Check Account Linking
  If you purchased Copilot Pro for GitHub but are using a different account in VS Code, it won’t work. Ensure the same GitHub account is logged in.

If Still Not Resolved - Since you already opened a support ticket, keep that active. Sometimes it’s a backend sync issue that GitHub needs to fix manually.

[sowjanaya2007]

I was previously using the free one-month trial of GitHub Copilot, and it was working well.

This month, I purchased my first paid subscription to GitHub Copilot Pro. The payment was successful, and I have the payment receipt. I can also see that Copilot Pro is enabled and shows as an active subscription in my account.

However, I’m unable to use GitHub Copilot in VS Code. It keeps redirecting me to the support page, where I see the alert:
“Your account is unable to upgrade Copilot. Please contact Support.”

I opened a support ticket two days ago, but I haven’t received any response yet. I’ve also tried clearing the cache, but that didn’t help.

Please help if anyone has faced the same issue or knows how to resolve it.

[ghost]

same issue with me too

[d-two]

same issue with me too

[stevanstrbac]

same issue with my account

[finom]

I've opened a ticket on March 14, today is April 6. Ticket number is #4159715. No response, even though I bumped the ticket multiple times. Looks like Github just eaten up the $100 I paid for the yearly Pro subscription.

[NEHA740]

same

[BuildWithNil]

I’ve seen similar issues before — even when the subscription shows as active, Copilot may not work due to account/session or billing sync problems.

You can try the following steps:

---

1. Re-authenticate GitHub in VS Code

• Sign out of GitHub in VS Code
• Close VS Code completely
• Reopen and sign in again

---

2. Check Copilot extension status

• Ensure the GitHub Copilot extension is installed and enabled
• Try disabling and re-enabling it

---

3. Verify correct account

• Make sure you’re logged into the same GitHub account that has the Copilot Pro subscription
• Sometimes VS Code uses a different account/session

---

4. Check subscription access

• Go to GitHub → Settings → Copilot
• Confirm that Copilot is सक्रिय (active) and assigned to your account

---

5. Clear VS Code authentication cache

• Command Palette → “GitHub: Sign Out”
• Then sign back in

---

6. Try in browser (Copilot Chat)

• Open Copilot Chat on GitHub
• If it works there, the issue is likely VS Code-specific

---

7. Wait for billing sync (important)

• Sometimes it takes a few hours (or up to 24h) after payment for full activation

---

If none of these work, it’s likely a backend/account issue on GitHub’s side. Since you’ve already raised a support ticket, that’s the right step — you may just need to wait for their response.

---

If you can share:

• Whether it works in browser
• Exact error in VS Code

…it would help narrow down the root cause further.

[rink8]

hi, i want to upgrade my account but text is :
Free responses reset in 31 days. Plan upgrades are temporarily unavailable. Read more.

please help me.
thanks.

[Megymegs]

I am facing the same issue, account is paid, I have Github Pro but unable to move off copilot free version back to the paid version and I've had the paid version for more than two months. It just stopped working and reverted to free mode and unable to move back.

[paraflix246-pixel]

I need help too. Did you hear something?

[finom]

@paraflix246-pixel nope! After almost 3 mo!

[paraflix246-pixel]

Dang guess there is no hope then