Student Not accepting application #191574
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🏷️ Discussion TypeQuestion 💬 Feature/Topic AreaVerification Help & Guidance Hi everyone,I'm trying to sign up for the student developer package, however any time I'm trying to upload the documents, either my camera makes them go blurry, or when it doesn't, it still says that it cant read my last name and sometimes my first name on the enrolment letter. It also for some reason can't find a date on it. Thanks in advance |
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Replies: 2 comments
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Hi, I'm having the same problem. |
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Here is the exact workflow to reach a human and fix the specific "Easter Break" and "OCR" issues:
Go to: support.github.com Select: "Account" or "Other" (Do not select the standard "Education" category if it just loops you back to the application page). Subject: Manual Verification Request: Recurring OCR/Location Error (Ticket # [if you have one]) Message: Clearly state: "I am a student at [University Name]. My automated applications are failing due to camera blur and a location mismatch because I am currently home for Easter break. I have high-resolution documents ready for manual review."
Check your Billing Name: Go to your GitHub Settings > Billing > Payment Information. Ensure the name there is identical to the one on your enrollment letter. Single Name Issue: If your ID only has one name but GitHub requires two, enter your name in both the First and Last name fields. Profile Name: Ensure your public profile name matches your legal name on the document.
The "Handheld" Note: Take a photo of your enrollment letter, but place your Physical Student ID and a handwritten note next to it that says: "GitHub Verification - [Date] - [Your Username]". This often forces the AI to "anchor" its focus and recognize the document as a live photo rather than a scan. Use a Scanning App: Don't use the default camera app. Use Microsoft Lens or Adobe Scan to create a high-contrast PDF. Then, open that PDF on a tablet or second monitor and take a photo of that screen with your phone. This sounds counterintuitive, but the backlight of the screen often makes the text sharper for the AI's OCR.
Upload "Proof of Residence": Alongside your enrollment letter, upload a screenshot of your Student Portal that shows your name and current status. The "Reason" Box: When it asks why you aren't on campus, don't just mention the calendar. Use the phrase: "I am currently at my permanent residence for the academic holiday (Easter Break). I do not have a VPN." The AI is programmed to recognize "academic holiday" or "break" as valid reasons for IP mismatches. Summary Checklist for Support Direct PDF export of your enrollment letter (not a photo). Screenshot of your student portal showing "Active" status. Photo of your ID next to a handwritten note with today's date. |
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Here is the exact workflow to reach a human and fix the specific "Easter Break" and "OCR" issues:
Do not try an 11th automated application. Instead, open a manual support ticket:
Go to: support.github.com
Select: "Account" or "Other" (Do not select the standard "Education" category if it just loops you back to the application page).
Subject: Manual Verification Request: Recurring OCR/Location Error (Ticket # [if you have one])
Message: Clearly state: "I am a student at [University Name]. My automated applications are failing due to camera blur and a location mismatch because I am currently home for Easter break. I have high-resolution documents re…