Organisation Account has credits but users unable to access

[IanABinns]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Since 2nd June, all our team members have been unable to access GitHub copilot. They are all receiving a message that credits have been exhausted and will be renewed on 1st July.

However, our organisation account shows 27k credits total and only ~3k used.

I raised a support ticket a week ago, and have yet to receive a response.

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[xfmrexpert]

I'm just going to tack on a "same here".

[IanABinns]

we have a resolution - you need to add individual user limits in organisation > budgets and alerts. There's a new option - that wasn't there yesterday morning!!

[IanABinns]

Individual budgets need to be set - second line down on this page: