Account recovery request: verification email never arrives

[GeoSander]

PyPI Username

geocat

Reason for request

I tried to log in today (it's been a while though) to pypi.org and that partially worked. Password and 2FA code were correct, but then PyPI asked me to check my mail because the device was not trusted, even though I did log in on the very same device months ago.

Unfortunately, the verification email never arrives. I tried it a couple of times, checked spam folders and our mail server settings, but all seems fine. If I send an email to the address - which is an alias btw - associated with the PyPI account from another mailbox, this arrives just fine.

It seems that my account may have to be reset (similar to #9588)?

Recovery Codes

• I never generated or have lost access to the recovery codes for my account

Code of Conduct

• I agree to follow the PSF Code of Conduct

Acknowledgement

• I understand that it may take a significant amount of time to process my account recovery request.

[github-actions]

Thanks for filing.

There are currently 489 other open account-recovery issues ahead of this one.

PyPI support is one paid staffer, plus volunteers, plus whatever part-time hours other PSF staff have to give. Often that's zero. If you'd like to help fund more staffing, the PSF takes donations at https://www.python.org/psf/donations/. Either way, someone will get to your request eventually.